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2010
Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors.
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Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors.
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Service outsourcing management for complexity: Characteristics of service outsourcing industry
2010 2nd IEEE International Conference on Information Management and Engineering, 2010As information and communication technologies, the rapid development of service "may be trade-related" elements to improve on a global scale with high-end services has set off a new round of industry, characterized by the transfer of wave, namely, "service outsourcing." Based on the basic theory of CAS, as well as gathering together the main ...
Xia Wang, Shilei Sun, Zhenxiang Zeng
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Outsourcing translation services
2012Der folgenden Arbeit liegt die Weiterentwicklung des Qualitätsmanagementkonzepts in der Übersetzungsindustrie zugrunde. Somit dient eine deskriptive Analyse dem Zweck der Demaskierung von schwarzen Punkten und Schwächen in den bisher angewandten Ansätzen. Im Genauen zeigt sie auf, dass die Bewertung des Resultats (Translat) und quantitative Indikatoren
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Outsourcing information services
Public Money & Management, 1991Subcontracting of information systems services to third parties ‐ outsourcing ‐ is increasing. There are many reasons why managements might ask why we should not outsource IT activitities. Conversely, theoretical analysis suggests that such a policy change should be entertained with caution.
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Outsourcing Service Manager: Supporting People Work Across Lifecycle of Outsourcing Services
2011 Annual SRII Global Conference, 2011We present Outsourcing Service Manager (OSM) as an approach and toolset that support people work across the lifecycle of outsourcing services. The OSM enables the definition of service lifecycle phases, and the creation and maintenance of relationships among information pertinent to various lifecycle phases of a service.
Hamid Reza Motahari Nezhad +2 more
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Controlling outsourced service delivery: managing service quality in business service triads
Total Quality Management & Business Excellence, 2013Organisations are increasingly sourcing services that become part of their value proposition to their (business) customers from external providers. Often, these services are directly delivered by the service provider to the customer. The buying organisation, service provider and customer operate in a triadic service relationship.
van Iwaarden, J., van der Valk, W.
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Offshore outsourcing of services: An evolutionary perspective
International Journal of Production Economics, 2009Abstract Offshore outsourcing is gaining increasing importance and attention in both theory and practice. The purpose of this research is to use nine in-depth case studies to analyze the evolution of offshore services outsourcing with regard to how expectations and governance structures change over time.
Tate, Wendy L. +3 more
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2014
Be Aware of the “Outsourcing Threat”. Ensure a Realistic Balance of Quality Expectations and Cost Reductions. Explore Opportunities for Shared Services Before Outsourcing. Consider Reasonable Outsourcing. Require Documentation and Back-up Capacity from Outsources. Don’t Underestimate the Need for Retained Capacity.
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Be Aware of the “Outsourcing Threat”. Ensure a Realistic Balance of Quality Expectations and Cost Reductions. Explore Opportunities for Shared Services Before Outsourcing. Consider Reasonable Outsourcing. Require Documentation and Back-up Capacity from Outsources. Don’t Underestimate the Need for Retained Capacity.
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This chapter introduces primary and secondary objectives in public service outsourcing. While the former focus on the delivery of the services in question, the latter address the pursuit of ancillary policy goals in their delivery – for example, to create employment and new businesses, to address discrimination and inequalities, and to support ...
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Health Manpower Management, 1994
Explores the problems and opportunities for professions allied to medicine (PAMS) in the new NHS internal market. Uses a mechanism from IT, namely outsourcing, to provide a new organizational model for the effective delivery of care by this group of professionals who are marginalized by the new role of the doctor as manager.
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Explores the problems and opportunities for professions allied to medicine (PAMS) in the new NHS internal market. Uses a mechanism from IT, namely outsourcing, to provide a new organizational model for the effective delivery of care by this group of professionals who are marginalized by the new role of the doctor as manager.
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