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Cornell Hospitality Quarterly, 2011
Although customer quality evaluations is a recognized precursor to loyalty, several studies have indicated that loyalty also depends on favorable customer emotions toward a hotel or restaurant. This model of developing loyalty can be summarized as a process that begins with the customer’s favorable assessment of service quality; continues with positive
Gracia, Esther +2 more
+4 more sources
Although customer quality evaluations is a recognized precursor to loyalty, several studies have indicated that loyalty also depends on favorable customer emotions toward a hotel or restaurant. This model of developing loyalty can be summarized as a process that begins with the customer’s favorable assessment of service quality; continues with positive
Gracia, Esther +2 more
+4 more sources
Teachers’ well-being and job satisfaction: the important role of positive emotions in the workplace
Educational Studies, 2021With teacher shortages around the world and high attrition rates in some countries, teachers who experience high job satisfaction offer solid support for school systems as they are healthier, more productive and more likely to retain their job in the ...
Benjamin Dreer
semanticscholar +1 more source
Positive emotions, engagement, and objective academic performance: A weekly diary study
Learning and Individual Differences, 2021There has been an increasing interest in the role of emotional skills in the academic field over the past decades. The current study, by using a weekly diary design, examines within-person variations in positive emotions, student engagement, and ...
A. Rodríguez-Muñoz +3 more
semanticscholar +1 more source
The neurobiology of positive emotions
Neuroscience & Biobehavioral Reviews, 2006Compared to the study of negative emotions such as fear, the neurobiology of positive emotional processes and the associated positive affect (PA) states has only recently received scientific attention. Biological theories conceptualize PA as being related to (i) signals indicating that bodies are returning to equilibrium among those studying ...
Jeffrey, Burgdorf, Jaak, Panksepp
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Service authenticity and its effect on positive emotions
, 2021Purpose This paper aims to report that authenticity is a crucial factor in determining consumer behavior. To ensure that customers feel a sense of authenticity, service organizations and researchers must understand the factors that convey perceived ...
Jong-Hyeong Kim
semanticscholar +1 more source
The dimensions of positive emotions
British Journal of Social Psychology, 1987This study was designed to investigate the dimensionality of positive emotions and was run in two parts. In part 1, subjects were given a set of 24 different life‐situations all of which commonly give rise to positive emotions. They sorted the 24 situations into groups on the basis of whether or not they produced similar emotional responses.
M, Argyle, J, Crossland
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2020
Positive emotions have long been studied as markers of people’s overall well-being or happiness, but looking at positive emotions as outcomes is just the beginning. This chapter focuses on the various facets of positive emotions, including how they are measured (behaviorally, psychologically, physiologically), their outcomes, and their subjective ...
Michele M. Tugade +2 more
+4 more sources
Positive emotions have long been studied as markers of people’s overall well-being or happiness, but looking at positive emotions as outcomes is just the beginning. This chapter focuses on the various facets of positive emotions, including how they are measured (behaviorally, psychologically, physiologically), their outcomes, and their subjective ...
Michele M. Tugade +2 more
+4 more sources
2003
When researchers want to assess positive feelings, they need to understand the various definitions and models of emotion. The current chapter describes the theories and various measures that derive from them, and reviews the strenghts and weaknesses of different measures of positive emotions.
Richard E. Lucas +2 more
openaire +1 more source
When researchers want to assess positive feelings, they need to understand the various definitions and models of emotion. The current chapter describes the theories and various measures that derive from them, and reviews the strenghts and weaknesses of different measures of positive emotions.
Richard E. Lucas +2 more
openaire +1 more source
State mindfulness and positive emotions in daily life: An upward spiral process
Personality and Individual Differences, 2019While a complex relationship between mindfulness and positive emotions has been suggested, most studies have relied on retrospective trait measures. To examine the relationship between state mindfulness and positive emotions in a natural context, 100 ...
Jiaxuan Du, Yuanyuan An, Qian Zhang
exaly +2 more sources
Upward spirals of positive emotions and religious behaviors.
Current Opinion in Psychology, 2020Positive emotions feel good and build psychological, social, and biological resources (Broaden-and-Build Theory, Fredrickson, 1998, 2013). People who identify as religious or spiritual value them and report feeling them frequently.
Patty Van Cappellen +2 more
semanticscholar +1 more source

