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Managing the project management process

Industrial Management & Data Systems, 2003
The effective executive operating in today’s global environment must formulate, operate and execute across multi‐faceted environmental and organizational modes for different projects throughout their distinct phases in order to achieve results that meet shareholder expectations.
Czuchry, Andrew J., Yasin, Mahmoud M.
openaire   +2 more sources

From business process management to customer process management

Business Process Management Journal, 2015
Purpose – The purpose of this paper is to argue that in order to achieve customer centricity through business process management (BPM), companies have to obtain the profound understanding of customers’ processes and when necessary change not only the interactions with but also the processes of their customers.
Peter Trkman   +3 more
openaire   +2 more sources

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