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How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers

International Journal of Services, Economics and Management (IJSEM), 2019
This research aims to examine product quality and brand image mediated by customer satisfaction that affect the purchase decisions of Indonesian automotive customers.
Aris Insan Waluya   +2 more
semanticscholar   +1 more source

Quality and productivity

Nursing Management, 2012
Energise for Excellence (E4E): A Call to Action is described by the NHS Institute as a means of bringing together all nurse-led quality and productivity improvements. It is also seen as a call to action to ensure that essential nursing care is given to all patients.
openaire   +2 more sources

Emotion as signal of product quality

Internet Research, 2019
Purpose Information asymmetry is an inevitable issue in e-commerce and largely hampers the development of online shopping. The purpose of this paper is to propose a model to investigate the emotional content of online customer reviews, which are ...
Xiaopan Wang, Junpeng Guo, Yi Wu, Na Liu
semanticscholar   +1 more source

Quality assurance and product quality

Packaging, Transport, Storage & Security of Radioactive Material, 2006
AbstractThe basic quality assurance requirements need to be completed by means oriented towards the quality of products. In Cogema Logistics our approach is based on four principles: an integrated management system including quality, health, safety and environment; an organisation based on the responsibility of all actors, trust and transparency; a ...
D. Lacroix, P. de Bastiani
openaire   +1 more source

Supply Chain Proximity and Product Quality

Management Sciences, 2019
We estimate the effect of supply chain proximity on product quality. Merging four automotive data sets, we create a supply chain sample that reports the failure rate of 27,807 auto components, the location of 529 upstream component factories, and the ...
R. Bray, J. C. Serpa, A. Colak
semanticscholar   +1 more source

Mergers and product quality: Evidence from the airline industry

International Journal of Industrial Organization, 2019
Retrospective studies of horizontal mergers have focused on their price effects, leaving the important question of how mergers affect product quality largely unanswered. This paper empirically investigates this issue for two recent airline mergers: Delta/
Yongmin Chen, Philip G. Gayle
semanticscholar   +1 more source

The effect of user manual quality on customer satisfaction: the mediating effect of perceived product quality

Journal of Product & Brand Management, 2019
Purpose The purpose of this paper is to investigate the elements of user manual quality and its influences on perceived product quality and customer satisfaction in an integrated model structure.
Osman Gök   +2 more
semanticscholar   +1 more source

Estimating firm product quality using trade data

Journal of International Economics, 2019
We propose a new instrumental variable strategy to estimate product quality at the firm-level, using trade data. Interacting firm importing shares by country with real exchange rates (RER), we obtain a cost shifter that varies across firms and is ...
Paul Piveteau, Gabriel Smagghue
semanticscholar   +1 more source

Product Quality Inspector

2020 9th International Conference System Modeling and Advancement in Research Trends (SMART), 2020
In any industry now-a-days, quality control is an essential and inevitable part of the process of manufacturing any product. Defect detection in any product is one of the most important quality control measures in the product manufacturing process. This work aims at identifying the defects in shape, size and color thereby tracking them down. The use of
Varun Sachan   +4 more
openaire   +1 more source

Corporate social responsibility and product quality

Journal of Economics and Management Strategy, 2018
We study both theoretically and empirically the relationship between different types of corporate social responsibility (CSR) and a firm's product quality.
Aleix Calveras, J. Ganuza
semanticscholar   +1 more source

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