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Agency in and for mediating in public service interpreting

2023
The notion of agency is a very complex one and has been used in the literature with a number of different meanings. In particular, starting from Giddens (1984), it has increasingly been adopted to qualify any action performed by participants in communication. In this chapter, I will propose a specific interpretation of the concept of agency.
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Preparing public service agencies for strategic planning

International Journal of Public Administration, 1987
This paper examines the reasons why public sector organizations may not be ready for traditional private sector strategic planning techniques and suggests a typology for diagnosing the CBO's position in relation to planning efforts. It identifies the need for interventions appropriate to the organization climate and begins to explore mechanisms which ...
Pamela A. Posey   +2 more
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Agency and Public Services

2003
AbstractDiscusses the fundamental agency question as to the relative balance of power between individual users and professionals with respect to public services such as health care and education. It examines arguments concerning market and individual ‘failure’, and concludes that the best service is one that treats the users of the service as queens ...
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Subversive citizensPower, agency and resistance in public services

2009
Many of the recent reforms in public serviced in the UK have been driven by the image of the ‘responsible citizen’ – the service user who does not only have rights to receive services but also has responsibilities for the delivery of policy outcomes. In this way, citizens’ everyday conduct is shaped by governmental action, yet there is much evidence ...
Marian Barnes, David Prior
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Corruption in the public service: The case of the property services agency

Chartered Institute of Public Finance and Accountancy. Public Money, 1985
In the face of intensive Parliamentary criticism, PSA is beginning to put its house in order. But what are the lessons for the rest of the public sector from this inglorious saga?
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3 Agency‐Type Public Service Bargains

2006
AbstractThis chapter discusses the way in which ‘agency’ bargains need to be understood in their rather specific meaning under the law of agency. It then discusses under what circumstances democratic political systems favour agency-type bargains. Agency bargains vary on two key dimensions: on the extent of specific direction under which public servants
Christopher Hood, Martin Lodge
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Non-Elite Personnel Practices: a Survey of a Public Service Agency

Western Political Quarterly, 1969
S PUBLIC responsibilities expand in modern society (with the consequent growth of governmental discharge of social functions) we find a geometrically ascending curve of congestive, bureaucratic complexities for which seekers of administrative efficiency must find relief.
Alan Evan Schenker, Dale E. Carter
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The Provision of Public-Sector Services by Family Planning Agencies in 1995

Family Planning Perspectives, 1997
Results from a 1995 survey of a nationally representative sample of 603 publicly funded family planning agencies reveal that 96% rely on federal funding, 60% on state funding and 40% on local funding to provide family planning and other services. Although only 25% of the contraceptive clients served by these publicly funded agencies--including health ...
J J, Frost, M, Bolzan
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A Primer for Developing a Public Agency Service Ethos of Cultural Competency in Public Services Programming and Public Services Delivery

Journal of Public Affairs Education, 2008
AbstractThis paper addresses the need for culturally appropriate and culturally effective public programs and public services.
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