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A collaborative model for service provision by multiple public‐sector agencies
Internet Research, 2006PurposeThis study proposes an integrated collaborative web site among government agencies to enhance customer satisfaction with the service quality of government agencies.Design/methodology/approachThe present authors invited all involved public‐sector agencies to integrate their service processes into a model of one‐stop shopping and established ...
Hsin-Pin Fu +3 more
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Analysis of the Presentation of Public Service Agency Financial Statements
IAR Journal of Business Management, 2021The Public Service Agency (BLU) is one of the breakthroughs in state financial reform to improve public services. This study aims to identify the differences between the financial statements of the Public Service Agency according to SAK and the BLU financial reports according to PSAP.
Alqonitur Rasyidah +2 more
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Public Services: Inter-Agency Risk
Since 2006-07, the Victorian Managed Insurance Authority (VMIA) has been providing risk management services to the Victorian Public Sector through the Risk Framework Quality Reviews (RFQR). The RFQR provides a platform for clients to assess their risk maturity through seven risk management elements, including inter/intra agency risk. The results of theWalker, Matthew +2 more
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Public legal service agencies relationship marketing strategies
2011 2nd International Conference on Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011Relationship marketing has been a major topic in marketing literature but limited research has attempted to conceptualize the relationship and its interactions especially in a Chinese context. This paper provides a comprehensive review on the strategy of relationship marketing in Chinese public legal service agencies.
null Hualin Shen +3 more
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The provision of public services by government funded decentralized agencies
Public Choice, 1999Public services are often provided by lower level agencies that are funded by higher level government. Since markets for such services do not exist, normal pressures to minimize costs do not operate; indeed, usually these costs are unobservable. We study a principal-agent model which emphasizes the distinction between the financing and provision of ...
Robin Boadway +2 more
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Comparison of Volunteers in Public and Nonprofit Human Service Agencies
Nonprofit and Voluntary Sector Quarterly, 1990In recent years, there has been a blurring of the traditional boundaries between the public and the nonpublic (for-profit and voluntary nonprofit) sectors. Studies in volunteerism to date have not yet addressed the issue of differences and similarities of volunteers in public and nonpublic agencies.
Ram A. Cnaan, Robin S. Goldberg-Glen
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Public Perceptions of Rural County Social Service Agencies
The Journal of Sociology & Social Welfare, 1977Data gathered via interviews and mailed questionnaires in two rural counties in Western Wisconsin indicate that large segments of the general citizenry and "public opinion leaders" are generally more supportive of social services than common stereotypes suggest, while also voicing criticism of what are seen as inequities in the administration of ...
Bilby, Robert W., Benson, Robert
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Skills for Electronic Service Delivery in Public Agencies
2005The text analyses the strategy of OECD countries in order to introduce the needed skills for launching e-government services at the national level. The chapter further establishes the four sets of e-government related skills that are needed within the three relevant communities of public servants: information technology community, information ...
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The Public Service Priorities of Public Managers in Agencies and Corporations
Academy of Management Proceedings, 2023Bart Voorn, Rutger Blom, Rick Borst
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Demand Processing and Performance in Public Service Agencies.
Administrative Science Quarterly, 1985Chandler Stolp +2 more
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