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How Public Agencies Can Provide Family-Centered Services
Social Casework, 1985Family-centered services, which evolved primarily in private agencies, can be adapted by public agencies if caseloads are controlled properly. This article presents a classification of family needs and a design for allocating such services that can be effectively used by public agencies.
Janet R. Hutchinson, Kristine E. Nelson
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2003
AbstractDiscusses the fundamental agency question as to the relative balance of power between individual users and professionals with respect to public services such as health care and education. It examines arguments concerning market and individual ‘failure’, and concludes that the best service is one that treats the users of the service as queens ...
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AbstractDiscusses the fundamental agency question as to the relative balance of power between individual users and professionals with respect to public services such as health care and education. It examines arguments concerning market and individual ‘failure’, and concludes that the best service is one that treats the users of the service as queens ...
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Public Services: Inter-Agency Risk
Since 2006-07, the Victorian Managed Insurance Authority (VMIA) has been providing risk management services to the Victorian Public Sector through the Risk Framework Quality Reviews (RFQR). The RFQR provides a platform for clients to assess their risk maturity through seven risk management elements, including inter/intra agency risk. The results of theWalker, Matthew +2 more
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Subversive citizensPower, agency and resistance in public services
2009Many of the recent reforms in public serviced in the UK have been driven by the image of the ‘responsible citizen’ – the service user who does not only have rights to receive services but also has responsibilities for the delivery of policy outcomes. In this way, citizens’ everyday conduct is shaped by governmental action, yet there is much evidence ...
Marian Barnes, David Prior
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Leadership and Public Service Motivation in U.S. Federal Agencies
International Public Management Journal, 2008ABSTRACT This analysis of over 6,900 federal employees’ responses to the Merit Principles Survey 2000 examines the influences of leadership and motivational variables, and especially public service motivation, on the “outcome” variables job satisfaction, perceived performance, quality of work, and turnover intentions.
Sung Min Park, Hal G. Rainey
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Accountability and public service motivation in Korean government agencies
Public Money & Management, 2015This paper reports on a study in South Korea which looked at the relationship between public service motivation (PSM) and goal orientation in that country's public sector. Goal clarity and goal congruence explained variations in accountability. Affective PSM was especially important.
Sung Min Park, Min Young Kim
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Citizen attitudes toward advertising by public leisure service agencies
Leisure/Loisir, 2008Abstract This study examines citizens’ attitudes toward advertising in general as well as toward public leisure service agencies. Data drawn from a five‐community survey of 497 Ontario households indicate that respondents hold mixed attitudes toward advertising in general and somewhat more positive attitudes toward advertising by public leisure service
Amanda J. Johnson +2 more
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Agency in and for mediating in public service interpreting
2023The notion of agency is a very complex one and has been used in the literature with a number of different meanings. In particular, starting from Giddens (1984), it has increasingly been adopted to qualify any action performed by participants in communication. In this chapter, I will propose a specific interpretation of the concept of agency.
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Skills for Electronic Service Delivery in Public Agencies
2005The text analyses the strategy of OECD countries in order to introduce the needed skills for launching e-government services at the national level. The chapter further establishes the four sets of e-government related skills that are needed within the three relevant communities of public servants: information technology community, information ...
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Health and Fitness Assessment Criteria for Public Service Agencies
Journal of Physical Education, Recreation & Dance, 1989(1989). Health and Fitness Assessment Criteria for Public Service Agencies. Journal of Physical Education, Recreation & Dance: Vol. 60, No. 8, pp. 12-17.
Glenn R. Jones +3 more
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