Results 181 to 190 of about 9,035 (214)
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Measuring service quality in technical education and healthcare services
International Journal of Services and Operations Management, 2006Organisations have realised that service is having an important contribution to financial performance and customer satisfaction. In recent years, technical education and healthcare have been treated as business organisations and this paper compares the similarities and dissimilarities between these two broad service sectors.
S G Deshmukh
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Service quality in higher education
Total Quality Management & Business Excellence, 2009Quality experts believe that, ‘measuring customer satisfaction at an educational establishment might be regarded by educators as one of the greatest challenges of the quality movement’ (Cloutier & Richards, 1994, p. 117). This challenge is only one of several that surround quality improvement efforts in higher education.
Anita Quinn +3 more
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Service quality in postgraduate education
Quality Assurance in Education, 2008Purpose – Measuring service quality in higher education is increasingly important for attracting and retaining tuition-based revenues. Nonetheless, whilst undergraduates have received substantial academic exposure, postgraduate-based research has been scant.
Angell, Robert +2 more
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Education and the quality of health services
Health Policy and Education, 1980Abstract In the first section of this paper, it is argued that although education is often offered as the most important remedy for the poor quality of health services, its role may have been exaggerated and that educational attempts to improve the quality of health services may be unilateral.
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Education: improving quality through service enhancement
Nursing Standard, 2007The quality of service provision in educational contexts is becoming increasingly important. There is a need to demonstrate value for money and convey a positive image to retain and attract students and other stakeholders. This article examines the concept of service and its relevance to nurse education in the UK.
Paula, Roberts, Helena, Priest
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Service Quality and Quality Assurance in Higher Education
2017Quality higher education is considered as one of the major elements that promises sustainable economic and social development of the developing countries of the world. The higher education in Bangladesh has experienced remarkable transformations in the recent years. There are two types of universities in Bangladesh.
Sheikh Md. Monzurul Huq +2 more
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Determinants of service quality in higher education [PDF]
Interdisciplinary Management Research, 2010 The purpose of the study is to report on an in-depth exploration of service quality in a higher education and to evaluate the relative efficacy of two measuring instruments of service quality (namely Higher Education PERF-ormance (HEdPERF) and SERVPERF within a higher education setting.
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Students' perceptions of service quality in higher education
Total Quality Management & Business Excellence, 2009This study aims to diagnose the applicability of the perceived service quality measurement scale to students; and to diagnose the student satisfaction level in higher education. It attempts to diagnose the perceived service quality of administrative units such as services provided by the registrar, library, faculty/school offices, rector office ...
Nadiri, Halil +2 more
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Measuring the Service Quality of Higher Education
2022The purpose of this chapter is to analyse the studies in the area of education service quality management conducted on higher education institutions (HEIs), with a special focus on the different parameters used to measure the performance of HEIs. It also analyses the parameters of evaluation used by different higher education institution ranking bodies,
Ujjal Mukherjee +3 more
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Servicing service quality in higher education: quest for excellence
On the Horizon, 2008PurposeThe purpose of this paper is to discuss the importance of service quality as a means of achieving long‐term competitive advantage in higher education. It further seeks to explore the influences of customer expectation, course design and delivery as well as learning support on service quality.Design/methodology/approachThe paper presents the ...
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