Results 191 to 200 of about 9,035 (214)

Service quality in higher education

2021
67
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Leadership and service quality in higher education

International Journal of Quality and Service Sciences, 2009
PurposeThe purpose of this paper is to examine the influence of leadership roles on the quality of services provided in higher education.Design/methodology/approachDrawing upon a sample of 134 faculty and administration members at the Technological Educational Institution (TEI) of Larissa, a structured questionnaire is developed to measure leadership ...
Panagiotis Trivellas, Dimitra Dargenidou
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Service Quality Imperative for Quality Assurance in Higher Education

2020
In higher education, quality is often looked at from an education perspective. This chapter will take another stance by analyzing and discussing service quality within tertiary education from a marketing perspective. The literature review put forward by various theorists argues that service marketing has evolved over time, as more research has been ...
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Quality Assurance in an Educational Psychology Service

School Psychology International, 1994
The primary aim of this review of evaluation studies is to analyse what strategies a team of educational psychologists can use to assure the quality of their service to the public. The review covers methods of record keeping, strategies of evaluation and methods of data collection.
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A student's perspective of service quality in education

Total Quality Management, 1997
(1997). A student's perspective of service quality in education. Total Quality Management: Vol. 8, No. 2-3, pp. 120-125.
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Brewing service quality in higher education

Quality Assurance in Education, 2008
Purpose – The paper seeks to explore the influences of service quality in higher education and the perceptions associated with the implementation of a Singapore tertiary institution. It draws on the underpinnings of SERVQUAL, and discusses the dichotomy and interrelation between customer perception and expectation.Design/methodology/approach ...
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The Quality of Puhui Early Education Services in Chinese Teachers’ Perspectives: Evidence from a National Validation Study

International Journal of Environmental Research and Public Health, 2022
Hui Li, Yu Zhou, Xinxin Liu
exaly  

A scale to measure sustainable campus services in higher education: “Sustainable Service Quality”

Journal of Cleaner Production, 2020
Sema Kayapinar Kaya, Yasal Özdemir
exaly  

Early integration of palliative care services with standard oncology care for patients with advanced cancer

Ca-A Cancer Journal for Clinicians, 2013
Joseph Greer
exaly  

QUALITY EVALUATION METHODS OF EDUCATIONAL SERVICES

2015
The market of educational services in Kyrgyzstan has been developed for last 20 years. There is a quantitative growth; however, we must pay attention to the qualitative growth of the education market. This article discusses concepts such as quality and customer, analyzes the various methods for measuring quality, and offers the results of an empirical ...
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