Results 221 to 230 of about 166,574,427 (246)
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Leadership and service quality in higher education
International Journal of Quality and Service Sciences, 2009PurposeThe purpose of this paper is to examine the influence of leadership roles on the quality of services provided in higher education.Design/methodology/approachDrawing upon a sample of 134 faculty and administration members at the Technological Educational Institution (TEI) of Larissa, a structured questionnaire is developed to measure leadership ...
Panagiotis Trivellas, Dimitra Dargenidou
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Service Quality Imperative for Quality Assurance in Higher Education
2020In higher education, quality is often looked at from an education perspective. This chapter will take another stance by analyzing and discussing service quality within tertiary education from a marketing perspective. The literature review put forward by various theorists argues that service marketing has evolved over time, as more research has been ...
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Quality Assurance in an Educational Psychology Service
School Psychology International, 1994The primary aim of this review of evaluation studies is to analyse what strategies a team of educational psychologists can use to assure the quality of their service to the public. The review covers methods of record keeping, strategies of evaluation and methods of data collection.
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A student's perspective of service quality in education
Total Quality Management, 1997(1997). A student's perspective of service quality in education. Total Quality Management: Vol. 8, No. 2-3, pp. 120-125.
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Brewing service quality in higher education
Quality Assurance in Education, 2008Purpose – The paper seeks to explore the influences of service quality in higher education and the perceptions associated with the implementation of a Singapore tertiary institution. It draws on the underpinnings of SERVQUAL, and discusses the dichotomy and interrelation between customer perception and expectation.Design/methodology/approach ...
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