Results 261 to 270 of about 3,611,588 (270)

The influence of service quality on customer satisfaction and loyalty in B2B technology service industry

, 2019
The main purpose of this study is to explore how service quality and brand awareness influence customer satisfaction and loyalty in the business-to-business (B2B) technology service industry.
Ping-Lung Huang, B. Lee, Ching-Chin Chen
semanticscholar   +1 more source

Linking service climate and customer perceptions of service quality: test of a causal model.

Journal of Applied Psychology, 1998
A set of foundation issues that support employee work and service quality is conceptualized as a necessary but not sufficient cause of a climate for service, which in turn is proposed to be reflected in customer experiences.
B. Schneider, Susan S. White, Michelle C. Paul   +2 more
semanticscholar   +1 more source

Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India

International Journal of Service Science Management Engineering and Technology, 2017
The present study aims to empirically test and evaluate the direct and indirect effects of service encounter constructs of service quality, customer satisfaction and service value on loyalty related behavioral intentions of customers in Indian Life ...
Rajat Gera, Sanjiv Mittal, D. K. Batra, B. Prasad   +3 more
semanticscholar   +1 more source

Quality of service provisioning and energy minimized scheduling in software defined flexible optical networks

IEEE\/OSA Journal of Optical Communications and Networking, 2016
The over-provisioning of capacities in optical networks is not a sustainable approach in the long run. In this paper, we propose a software defined networking scheme for quality of service provisioning through energy efficient assignment of optical ...
H. Khodakarami, B. Pillai, W. Shieh
semanticscholar   +1 more source

A Conceptual Model of Service Quality

, 1988
A model of service quality is developed which includes three groups of service quality components: physical and procedural, behavioural, and judgemental.
J. Haywood-Farmer
semanticscholar   +1 more source

A novel quality-of-service-aware web services composition using biogeography-based optimization algorithm

Soft Computing - A Fusion of Foundations, Methodologies and Applications, 2019
A. K. Sangaiah, Guibin Bian, Seyed Mostafa Bozorgi, Mohsen Yaghoubi Suraki, A. R. Hosseinabadi, M. Shareh   +5 more
semanticscholar   +1 more source

Customer engagement behaviors: The role of service convenience, fairness and quality

Journal of Retailing and Consumer Services, 2018
S. Roy, V. Shekhar, Walfried Lassar, Tom Chen   +3 more
semanticscholar   +1 more source

Quality of service approaches in IoT: A systematic mapping

Journal of Systems and Software, 2017
Gary White, Vivek Nallur, Siobhán Clarke   +2 more
semanticscholar   +1 more source

Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality

, 1996
P. A. Dabholkar
semanticscholar   +1 more source

Service quality and price perception of service: Influence on word-of-mouth and revisit intention

, 2016
Chih-Hsing Liu, Tingko Lee
semanticscholar   +1 more source