Quality of service - Open Access .click

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Journal For Healthcare Quality, 1988
openaire +2 more sources

Quality requirements for service choreographies.

2012
The growing interest in the Service-oriented Architecture paradigm carries along an increasing popularity of choreographies, a flexible form of service composition to manage interactions within a business process. The BPMN provides and intuitive graphical notation to model choreographies, however there are aspects that BPMN choreography diagrams are ...
Bartolini C +4 more
openaire +4 more sources

An assessment of customers’ e-service quality perception, satisfaction and intention

International Journal of Information Management, 2010
Kallol K Bagchi, Peeter Kirs
exaly

Quality of Service

1998
openaire +1 more source

A Service Quality Model and its Marketing Implications

European Journal of Marketing, 1984
Christian Gronroos
exaly

Measuring Service Quality in E-Retailing

Journal of Service Research, 2006
Joel E Collier, Carol C Bienstock
exaly

Interpersonal service quality, self-service technology (SST) service quality, and retail patronage

Journal of Retailing and Consumer Services, 2013
Hyun-Joo Lee, Kiseol Yang
exaly

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly