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Queueing Models of Case Managers
Management Science, 2017Many service systems use case managers, servers who are assigned multiple customers and have frequent, repeated interactions with each customer until the customer’s service is completed. Examples may be found in healthcare (emergency department physicians), contact centers (agents handling multiple online chats simultaneously) and social welfare ...
Fernanda Campello +2 more
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A location model with queueing constraints
Computers & Operations Research, 1978Abstract Many models used for locating service facilities assume that customer demand is deterministic and that service facilities are always available. Stochastic demands for service may cause queueing if the server is not available. We consider a model which combines the spatial aspects of locating service faculties with the service delays caused ...
Perino M. Dearing, James P. Jarvis
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On Queueing Theory and Two-Dimensional Queueing Models
1983Queueing Theory is very briefly reviewed in its aspect as a discipline applied in engineering design. The second part of the lecture is on recent developments in the mathematical analysis of basic queueing models with a two-dimensional state space.
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Approximate Solution of Queueing Models
Computer, 1980A variety of phenomena and interactions defy exact analytic modeling. Approximation can provide a reasonably accurate solution of a realistic model and is computationally inexpensive.
Charles H. Sauer, K. Mani Chandy
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Queue decomposition & finite closed queueing network models
Computers & Operations Research, 2015zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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Queueing Causal Models: Comparative Analytics in Queueing Systems
Manufacturing & Service Operations ManagementProblem definition: Much of the focus of queueing theory (QT) is on performance evaluation that supports comparative analytics—that is, comparing performance measures under different interventions. However, closed-form queueing models are very sensitive to assumptions.
Opher Baron +4 more
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CYBERNETIC MODELING OF QUEUEING COMPLEX
Journal of Cybernetics, 1979The problems of queueing and analogous dams or storage systems have been of great interest to mathematicians and engineers. Substantial work has been done on stochastic process relating to queueing systems. However, for most of the mathematical models of queueing theory, the results have been obtained so far, in case of a Markovian arrival or an ...
Madan, S., Jain, J. L.
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On Truncations for a Retrial Queueing Model
Journal of Mathematical Sciences, 2018zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Kiseleva, K. M. +2 more
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A Queueing Model for Business Students
Management Science, 1962In this paper we develop an N-server queueing model which overcomes some of the objections usually raised by business students when they are confronted with the discussion of queues in standard management science texts. The model permits a solution in terms of expected profit maximization rather than in terms of expected cost minimization.
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Cooperation in Markovian queueing models
European Journal of Operational Research, 2008zbMATH Open Web Interface contents unavailable due to conflicting licenses.
María Dolores García-Sanz +4 more
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