Results 21 to 30 of about 2,606 (108)

Cost sharing of cooperating queues in a Jackson network [PDF]

, 2011
We consider networks of queues in which the independent operators of individual queues may cooperate to reduce the amount of waiting. More specifically, we focus on Jackson networks in which the total capacity of the servers can be redistributed over all
Scheinhardt, Willem R.W., Timmer, Judith B.   +1 more
core   +3 more sources

On some queueing systems with server vacations, extended vacations, breakdowns, delayed repairs and stand-bys [PDF]

, 2012
This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This research investigates a batch arrival queueing system with a Bernoulli scheduled vacation and random system breakdowns.
Khalaf, Rehab
core   +5 more sources

Queues and risk models with simultaneous arrivals [PDF]

, 2012
We focus on a particular connection between queueing and risk models in a multi-dimensional setting. We first consider the joint workload process in a queueing model with parallel queues and simultaneous arrivals at the queues.
Winands, EMM Erik, Resing, J.A.C., Badila, ES Serban, Badila, E.S., Boxma, OJ Onno, Resing, JAC Jacques, Winands, E.M.M., Boxma, O.J.   +7 more
core   +3 more sources

Bad Luck When Joining the Shortest Queue [PDF]

, 2008
A frequent observation in service systems with queues in parallel is that customers in other queues tend to be served faster than those in one’s own queue.
Blanc, J.P.C.
core   +1 more source

Transient bayesian inference for short and long-tailed GI/G/1 queueing systems [PDF]

, 2005
In this paper, we describe how to make Bayesian inference for the transient behaviour and busy period in a single server system with general and unknown distribution for the service and interarrival time.
Lillo Rodríguez, Rosa Elvira, Ausín Olivera, María Concepción, Lillo, Rosa E., Wiper, Michael Peter, Wiper, Michael P., Ausín, Concepción   +5 more
core   +1 more source

Stability criteria for controlled queueing networks [PDF]

, 2006
We give criteria for the stability of a very general queueing model under different levels of control. A complete classification of stability (or positive recurrence), transience and null-recurrence is presented for the two queue model. The stability and
Müller, Lisa Johanna
core  

Approximate expected delay costs for call and contact centre models under light traffic regimes [PDF]

, 2008
This paper studies the form of certain expected delay costs as a function of the arrival rate for customers who pass through a service facility that allows for reneging and retrials.
Brooms, Anthony C., Bhulai, S.
core  

Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective [PDF]

A call center is a service network in which agents provide telephone-based services. Customers that seek these services are delayed in tele-queues. This paper summarizes an analysis of a unique record of call center operations.
Noah Gans, Novemer, Lawrence Brown, Anat Sakov, Avishai Mandelbaum, Sergey Zeltyn, Linda Zhao, Haipeng Shen   +7 more
core  

Managing customer relationships through price and service quality [PDF]

This paper examines the ways in which a service provider's policies on pricing and service level affect the size of its customer base and profitability. The analysis begins with the development of a customer behavior model that uses customer satisfaction
Bitran, Gabriel R., Rocha e Oliveira, Paulo, Schilkrut, Ariel   +2 more
core  

An Impossibility in Sequencing Problems [PDF]

A set of agents with different waiting costs have to receive a service of different length of time from a single provider which can serve only one agent at a time.
Kayi, Ãağatay, Ramaekers, Eve
core