Results 181 to 190 of about 3,036 (198)

Service Recovery Strategies Based on Customer "Second Satisfaction"

2011 International Conference on Management and Service Science, 2011
Service failure is determined by the characteristics of the service, so it is inevitable. This paper discusses customer buying behavior that it based on the intention of the customer service response pattern, response forms, response to the cause of complaints (or do not complain) after service failure, which discusses the formation mechanism of the ...
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Spousal recovery support, recovery experiences, and life satisfaction crossover among dual-earner couples.

Journal of Applied Psychology, 2015
Research has indicated the importance of recovery from work stress for employee well-being and work engagement. However, very little is known about the specific factors that may support or hinder recovery in the context of dual-earner couples. This study proposes spousal recovery support as a potential resource that dual-earner couples can draw on to ...
YoungAh Park, Charlotte Fritz
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Analysis of Customers’ Satisfaction on Disaster Recovery Outsourcing

Advanced Science and Technology Letters, 2013
Disaster recovery is a used to backup data after disaster, such technology has turned into a key issue of all the industries depend on computer software system. Customers’ satisfaction of disaster recovery outsourcing is analyzed in this paper, the main factors are captured.
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The Service Recovery Strategies, Customer Satisfaction, Customer Loyalty

Asian Journal on Quality, 2007
This paper reports on a study investigating key attributes of service recovery strategies in internet shopping mall. In theses day, service recovery has received important attention in the service operation management literature. Service recovery involves those actions designed to resolve problems, alter negative attitudes of dissatisfied consumers and
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The role of service recovery in HMO satisfaction.

Marketing health services, 1999
Complaint handling and service recovery by HMOs may be more efficient to implement and more determinant of customer satisfaction and retention than other approaches such as improving access to care. The current findings are consistent with research on recovery efforts in other industries.
D, Sarel, H, Marmorstein
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Asymmetric impact of attributes performance on overbooking recovery satisfaction

ICSSSM11, 2011
Attribute performance is critical for achieving higher customer recovery satisfaction. Previous studies show an asymmetric impact of attribute performance on satisfaction, however, without consideration of customer's psychological impacts. Such ignorance may mislead the research results and deviate the effectiveness of implementation.
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The effects of service recovery on customer satisfaction

Korean Journal of Hospitality & Tourism, 2020
Jung-Yun Yang, Sun-Bai Cho, Kwang-yong Kim   +2 more
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Customer satisfaction, service failure, and service recovery

2008
Anna S. Mattila, Heejung Ro
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Workload, recovery experiences, and job satisfaction : exploring the role of cultural dispositions in recovery.

Workload is a critical factor influencing employees' recovery experiences, which in turn impact well-being and job satisfaction. This study examines the relationships between quantitative workload and four key recovery experiences: psychological detachment, mastery experiences, relaxation, and control over leisure time.
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Recovery experiences and job satisfaction

2016
Lobo, F., Alves, Diana
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