Results 231 to 240 of about 40,433 (266)
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Enhancing Consumer Repurchase Intention towards Airbnb
2021 IEEE Technology & Engineering Management Conference - Europe (TEMSCON-EUR), 2021Airbnb is the world largest accommodation platform, and it has expanded rapidly across the world since 2008. However, the growth rate of Airbnb is slower than the hotel industry in the hospitality market. In Malaysia, Airbnb is also facing strong competition with the hotel industry in the hospitality market. The average hotel occupancy level is roughly
Thoo Ai Chin +3 more
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Factors influencing online auction repurchase intention
Internet Research, 2008PurposeThe purpose of this study is to integrate expectancy disconfirmation theory (EDT) to explore cognitive beliefs and affect influencing an individual's intention to repurchase in online marketplaces.Design/methodology/approachThe paper used EDT to conduct an empirical study and data were collected from a total of 303 bidders of online auctions.
Yen, C. H., Lu, Hsi-Peng
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Service Transformation and Online Repurchase Intention
Proceedings of the Sixteenth International Conference on Electronic Commerce, 2014In order to specifically address the issue of customer retention in online marketplaces, and drawing from prior related work, we propose service quality, business value and customer loyalty as a three-stage service transformation that extends the impact of reputation to customer loyalty to retain customers.
Yu-Wei Hsu +2 more
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How Consumer Attitudes Improve Repurchase Intention
International Journal of E-Services and Mobile Applications, 2017In this research, we study factors such as perceived ease of use, perceived usefulness and personal innovativeness in order to understand the consumer attitude construct to affect loyalty, satisfaction and repurchasing intention of mobile wallet applications in Thailand.
Donald Amoroso +1 more
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Understanding customers' satisfaction and repurchase intentions
Internet Research, 2011PurposeThe aim of this study is to extend DeLone and McLean's IS success model by introducing justice – fair treatments received from the exchanging party – and trust into a theoretical model for studying customers' repurchase intentions in the context of online shopping.Design/methodology/approachThe research model was tested with data from 219 of ...
Yu‐Hui Fang +2 more
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Switching barriers and repurchase intentions in services
Journal of Retailing, 2000Abstract The current study moves beyond satisfaction and proposes that switching barriers are important factors impacting a customer’s decision to remain with a service provider. Switching barriers make customer defection difficult or costly and include interpersonal relationships, perceived switching costs, and the attractiveness of alternatives. We
Michael A Jones +2 more
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Consumers' online repurchase intentions: Perspectives from Malaysia
2011 International Conference on Business, Engineering and Industrial Applications, 2011This paper investigated the factors that influence consumers in Malaysia to repurchase online. The emergence of Internet technology has created avenues for all firms to stay competitive through a more proactive approach, which involves building a sustainable business practice that leads to better business opportunities in this digital era.
null Lee Chai Har, Uchenna Cyril Eze
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Equity and repurchase intention following service failure
Journal of Services Marketing, 2000Failure to consistently deliver promises is a likely outcome for high contact services. While many organizations create blueprints to recover from service failures, these tend to focus on production processes rather than the individual needs of customers. Develops a framework based on equity, for studying the effects on customers of service failure and
Adrian Palmer +2 more
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Repurchase intention in the Chinese e-marketplace
Industrial Management & Data Systems, 2016Purpose Retaining customers is very important for the survival of e-commerce sellers. The purpose of this paper is to investigate the roles of computer-mediated communication (CMC) tools, interactivity, trust and perceived effectiveness of e-commerce institutional mechanisms (PEEIM) in influencing customer’s repurchase intention in the Chinese online ...
Haijun Bao +3 more
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Effect of social influence on repurchase intentions
Journal of Services Marketing, 2002The social interaction between customers and individual employees can be critical for business success. Similarly, factors such as customer convenience and value for money are important to repeat purchase. Frontline employees often face the dilemma of how much social interaction is appropriate.
Butcher, Kenneth +2 more
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