Results 271 to 280 of about 517,690 (288)

The impact of e-commerce platforms' quality on customer satisfaction and repurchase intention in post COVID-19 settings

The TQM Journal
PurposeE-commerce expands product and service reach, emphasizing the need for strategic market approaches to enhance e-service quality and drive sales growth.
Marco Savastano, Sorin Anagnoste, Isabelle Biclesanu, Carlo Amendola   +3 more
semanticscholar   +1 more source

Switching barriers and repurchase intentions in services

Journal of Retailing, 2000
Abstract The current study moves beyond satisfaction and proposes that switching barriers are important factors impacting a customer’s decision to remain with a service provider. Switching barriers make customer defection difficult or costly and include interpersonal relationships, perceived switching costs, and the attractiveness of alternatives. We
Michael A Jones, David L Mothersbaugh, Sharon E Beatty   +2 more
openaire   +1 more source

Effect of product design on repurchase intention, electronic word‐of‐mouth, and museum visit intention: Museum random boxes in China

The international journal of tourism research
This study examines how product design affects museum visits and museum product loyalty. Based on the gaps in previous research, the study posits interrelationships among product design (esthetics and symbolism), emotional states (pleasure and arousal ...
Feng Lin, Kisang Ryu, Young-joo Ahn
semanticscholar   +1 more source

Consumers' online repurchase intentions: Perspectives from Malaysia

2011 International Conference on Business, Engineering and Industrial Applications, 2011
This paper investigated the factors that influence consumers in Malaysia to repurchase online. The emergence of Internet technology has created avenues for all firms to stay competitive through a more proactive approach, which involves building a sustainable business practice that leads to better business opportunities in this digital era.
null Lee Chai Har, Uchenna Cyril Eze
openaire   +1 more source

Equity and repurchase intention following service failure

Journal of Services Marketing, 2000
Failure to consistently deliver promises is a likely outcome for high contact services. While many organizations create blueprints to recover from service failures, these tend to focus on production processes rather than the individual needs of customers. Develops a framework based on equity, for studying the effects on customers of service failure and
Adrian Palmer, Rosalind Beggs, Caroline Keown‐McMullan   +2 more
openaire   +1 more source

Repurchase intention in the Chinese e-marketplace

Industrial Management & Data Systems, 2016
Purpose Retaining customers is very important for the survival of e-commerce sellers. The purpose of this paper is to investigate the roles of computer-mediated communication (CMC) tools, interactivity, trust and perceived effectiveness of e-commerce institutional mechanisms (PEEIM) in influencing customer’s repurchase intention in the Chinese online ...
Haijun Bao, Boying Li, Jiaying Shen, Fangfang Hou   +3 more
openaire   +1 more source

Halal literacy, health consciousness, past product quality experience and repurchase intention of halal culinary product

Journal of Islamic Marketing
Purpose This study aims to investigate the antecedents of Halal culinary repurchase intention. This research examines the role of health consciousness, past product quality experience, Halal literacy, subjective norm and attitude on Halal culinary ...
D. Patrisia, Abror Abror, Yunita Engriani, Maznah Wan Omar, Yasri Yasri, Haseeb Shabbir, Vanessa Gaffar, Ahmad-Ridhuwan Abdullah, Rahmiati Rahmiati, Gesit Thabrani, Yuki Fitria   +10 more
semanticscholar   +1 more source

Effect of social influence on repurchase intentions

Journal of Services Marketing, 2002
The social interaction between customers and individual employees can be critical for business success. Similarly, factors such as customer convenience and value for money are important to repeat purchase. Frontline employees often face the dilemma of how much social interaction is appropriate.
Butcher, Kenneth, Sparks, Beverley, O'Callaghan, Frances   +2 more
openaire   +2 more sources

Analyzing key determinants of online repurchase intentions

Asia Pacific Journal of Marketing and Logistics, 2011
PurposeThe rapid changing internet environment has created a competitive business landscape, which provides opportunities and challenges for a variety of businesses. One of these opportunities includes conducting businesses online. Online transaction systems enable users to buy and make payment for products and services using the internet platform. The
Oly Ndubisi, N, Har Lee, C, Cyril Eze, U
openaire   +2 more sources

Pengaruh E-Trust, E-Satisfaction dan Perceived Value terhadap Repurchase Intention pada Konsumen E-Commerce B2C Coffee Shop

AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
This study shows that e-trust, e-satisfaction, and perceived value significantly influence repurchase intention among B2C e-commerce coffee shop consumers.
Nadila Ivanka Kristin
semanticscholar   +1 more source