Results 51 to 60 of about 4,818,509 (258)
Do Service Quality, Price, and Comfort Affect Consumer Satisfaction: The Study of Ride-Hailing Services in Malaysia [PDF]
, 2021 The purpose of this study is to examine how service quality, price, and comfort affect consumer satisfaction towards ride-hailing services in Malaysia. In view of several ride- hailing service issues such as frequent booking cancellation by the drivers ...
Zulkiffli, Wan Farha Wan +6 more
core
Analysis of Ride-Hailing Passenger Satisfaction and Life Satisfaction Based on a MIMIC Model
, 2022 Well-being enhancement is an essential goal of urban transportation. As an emerging and popular mode of urban transportation, the impact of the ride-hailing service on people’s well-being has not been well examined, especially in developing ...
Shujuan Guo +3 more
core +1 more source
The Impact of Ride Hail Services on the Accessibility of Nonprofit Services
, 2021 Nonprofit organizations are responsible for providing a significant level of human services across the United States, often in collaboration with government agencies. In this work, they address some of the most pressing social issues in society – including homelessness, poverty, health care and education.
Dyana Mason, Miranda Menard
openaire +2 more sources
Gojek VS Grab: Which One Is Better in Creating Customer Satisfaction and Loyalty?
Business and Finance Journal, 2022 Online ride-hailing is now becoming a popular option for customers to travel worldwide, including for consumers in Indonesia. However, the Covid-19 pandemic caused many force majeure problems for companies serving online ride-hailing services.
Berto Mulia Wibawa +5 more
doaj +1 more source
Journal of Organizational and End User Computing, 2021 This paper examines the factors that influence customers’ trust in the ride hailing service (RHS). RHS faces legal, social, and safety concerns making trust critical in using RHS.
M. S. Najjar, Laila Dahabiyeh
semanticscholar +1 more source
Exploring the role of ride-hailing in trip chains [PDF]
, 2022 Ride-hailing can potentially provide a variety of benefits to individuals who need to chain several activities together within a single trip chain, relative to other travel modes.
Ahmed, Tanjeeb +3 more
core +1 more source
Does Online Ride-Hailing Service Improve the Efficiency of Taxi Market? Evidence from Shanghai
Sustainability, 2022 Online ride-hailing services, which are characterized by online matching, are generally considered improving the work efficiency of taxi drivers and bring disruptive changes to the taxi market.
Yi-Yuan Ma +3 more
semanticscholar +1 more source
Real-Time Pricing Optimization for Ride-Hailing Quality of Service [PDF]
Proceedings of the Thirtieth International Joint Conference on Artificial Intelligence, 2021 When demand increases beyond the system capacity, riders in ride-hailing/ride-sharing systems often experience long waiting time, resulting in poor customer satisfaction. This paper proposes a spatio-temporal pricing framework (AP-RTRS) to alleviate this challenge and shows how it naturally complements state-of-the-art dispatching and routing ...
Enpeng Yuan, Pascal Van Hentenryck
openaire +2 more sources
An Analysis of Ride Hailing Preference Among University Students Using Artificial Neural Networks (ANN) [PDF]
E3S Web of ConferencesThe use of ride hailing has been growing rapidly, particularly in the post-Covid era. University students travel preferences differ from general public as they often adjust their travel according to lectures times.
Apriandy Fadhlullah +5 more
doaj +1 more source
International Journal of Technology, 2021 The objective of this study is to investigate the main factors influencing the loyalty and satisfaction of Ride-Hailing Applications (RHA) users by the Service Quality Model (SERVQUAL) and Structural Equation Model (SEM). The loyalty and satisfaction
Phathinan Thaithatkul +4 more
doaj +1 more source