Results 11 to 20 of about 3,656,834 (302)

Emotions in business-to-business service relationships [PDF]

, 2005
Emotion in business-to-business service relationships regarding cargo services is explored. The service relationship is characterised by mutual trust and cooperation.
Armistead C, Ashforth BE, Bagozzi R, Broderick AJ, Davie M, Domagalski TA, Edwards D, Eisenberg R, Fineman S, Fineman S, Fineman S, Goleman D, Goleman D, Gronroos C, Gutek BA, Hatfield E, Hochschild AR, Johnson R, Julia A. Kiely, Kemper TD, Kruml SM, Kunda G, Leidner R, Liljander V, Locke K, Mano H, Menon K, Morris J, Oliver RL, Parasuraman A, Parasuraman A, Parkin W, Parkinson B, Price LL, Rafaeli A, Richins M, Schaubroeck J, Steinberg RJ, Strauss B, Strazdins LM, Sturdy A, Van Dolen W, Wharton AS, Wharton AS, Woodruffe C, Yu Y   +45 more
core   +1 more source

Determining the purposefulness of new services on the grounds of the results of quantitative analysis

Journal of Business Economics and Management, 2013
The goal of the present article is to propose a methodology for substantiating the purposefulness of new service development reasoned by the results of a quantitative analysis of the current situation.
Rolandas Drejeris, Juozas Bivainis, Živilė Tunčikienė, Eglė Drejerienė   +3 more
doaj   +1 more source

Business Integration as a Service [PDF]

, 2012
This paper presents Business Integration as a Service (BIaS) which enables connections between services operating in the Cloud. BIaS integrates different services and business activities to achieve a streamline process.
Chang, Victor, Walters, Robert, Wills, Gary   +2 more
core   +1 more source

Approaching delivery as a service [PDF]

, 2020
This paper explores the new logistics business model of Delivery as a Service, a concept aiming at a more efficient, fast and customer-oriented practice, linking IT solution development, urban logistics operations, supply chain efficiency and new ...
Huschebeck, M., Huschebeck, M., Leonardi, J., Leonardi, J.   +3 more
core   +1 more source

Business Level Service-Oriented Enterprise Application Integration [PDF]

, 2007
In this paper we propose a new approach for service-oriented enterprise application integration (EAI). Unlike current EAI solutions, which mainly focus on technological aspects, our approach allows business domain experts to get more involved in the ...
Pokraev, Stanislav, Quartel, Dick A.C., Reichert, Manfred, Steen, Maarten W.A., Wombacher, Andreas   +4 more
core   +14 more sources

Model for measuring customer loyalty towards a service provider

Journal of Business Economics and Management, 2015
The paper aims to create a valid model for measuring customer loyalty towards a service provider. Principal solutions for designing a model of loyalty measurement have emerged from the clarified role of customer loyalty and evaluation problems.
Ilona Skačkauskienė, Neringa Vilkaitė-Vaitonė, Sergej Vojtovic   +2 more
doaj   +1 more source

Documented Experiences among Food Service Businesses towards Future-Proofing the Industry

JPAIR, 2022
Food service businesses such as restaurants and catering services encountered challenges during and after the Covid-19 Pandemic. This quasi-phenomenological qualitative research approach documented the idiosyncratic experiences of Food Service Business ...
Eloiza Loren Bahillo
doaj   +1 more source

Situational Enterprise Services [PDF]

, 2010
The ability to rapidly find potential business partners as well as rapidly set up a collaborative business process is desirable in the face of market turbulence.
de Vrieze, Paul Ton, Xie, Li, Xu, Lai
core   +1 more source

The application of S-series ILS specifications data model in civil aircraft customer service system

Xibei Gongye Daxue Xuebao, 2021
Civil aircraft customer service is the full support of the main manufacturer from the perspective of customer needs, aircraft performance, and the interests of related parties during the product life cycle. Its data model can coordinate business and data

doaj   +1 more source

Customer repurchase intention in service business: a case study of car repair service business

Менеджмент та підприємництво: тренди розвитку, 2019
The aim of this study is to determine the relationship between behavioural intention with customer repurchase intention, customer satisfaction, perceived service quality, perceived product quality and perceived price fairness in automobile industry ...
Yafet Eka Prasetya, Julfree Sianturi
doaj   +1 more source