Results 211 to 220 of about 203,574 (266)
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Service Creation Environment for Business-to-Business Services
2009 International Conference on Advanced Information Networking and Applications Workshops, 2009The development of specific communication services is currently still very time and cost consuming. The need for specific business-to-business services, in particular for medium and small sized enterprises, demands for efficient service development methods.
Rolf Lasch, Björn Ricks, Ralf Tönjes
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Service quality and satisfaction in business‐to‐business services
Journal of Business & Industrial Marketing, 2009PurposeThe purpose of the paper is to investigate the effects of service quality and service satisfaction on intention in a business‐to‐business setting.Design/methodology/approachThis research addresses three unanswered questions regarding satisfaction and service quality: the distinction between customer satisfaction and perceived service quality ...
Richard A. Spreng +2 more
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Antecedents and Consequences of Service Quality in Business-to-Business Services
2012no abstract.
Wetzels, M.G.M. +2 more
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International Journal of Web Portals, 2009
Service Oriented Architecture (SOA) is gaining acceptance, offering advantages including closer alignment of IT systems with business. Ideally, within large enterprises, capabilities would be used by solutions from a number of business units while matching the detailed requirements of each; this level of interoperability is difficult to achieve.
Ben Clohesy, Alan Frye, Robert Redpath
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Service Oriented Architecture (SOA) is gaining acceptance, offering advantages including closer alignment of IT systems with business. Ideally, within large enterprises, capabilities would be used by solutions from a number of business units while matching the detailed requirements of each; this level of interoperability is difficult to achieve.
Ben Clohesy, Alan Frye, Robert Redpath
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Business Service Modeling for the Service-Oriented Enterprise [PDF]
International Journal of Information System Modeling and Design, 2012 Service-oriented architectures are the upcoming business standard for realizing enterprise information systems, thus creating a need for analysis and design methods that are truly service-oriented. Most research on this topic so far takes a strict software engineering perspective.
Jeewanie Jayasinghe Arachchige +2 more
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International Journal of Applied Logistics, 2010
The management and predictive planning of the processes to create business services is more difficult than the planning of production processes, because services cannot be produced in stock and customers are involved in their creation. In this paper, the author proposes a method for service scheduling and optimization based on an ontology to describe ...
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The management and predictive planning of the processes to create business services is more difficult than the planning of production processes, because services cannot be produced in stock and customers are involved in their creation. In this paper, the author proposes a method for service scheduling and optimization based on an ontology to describe ...
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Proceedings. IEEE International Conference on e-Commerce Technology, 2004. CEC 2004., 2004
The fundamental challenge of e-commerce is enabling companies to do business with one another across a network, despite different business processes and computer systems. Traditionally, these problems were overcome through expensive custom point-to-point integration or Electronic Data Interchange (EDI) networks. The promise of the Internet, by contrast,
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The fundamental challenge of e-commerce is enabling companies to do business with one another across a network, despite different business processes and computer systems. Traditionally, these problems were overcome through expensive custom point-to-point integration or Electronic Data Interchange (EDI) networks. The promise of the Internet, by contrast,
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Service Businesses and Productivity*
Decision Sciences, 2004ABSTRACTThe records of superior performance of selected service firms over many years suggest that they may be more productive than others. This article uses the Theory of Swift, Even Flow to explain why that might be true. In the process, this article improves Schmenner's 1986 service process matrix.
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Partners for Business-to-Business Service Innovation
IEEE Transactions on Engineering Management, 2013Firms that open up their organizational boundaries and access valuable external sources of knowledge can create new opportunities for innovation. However, little is known about this conjecture in the business-to-business (B-to-B) service context: whether B-to-B service firms utilize external knowledge and ideas for innovation, and if so, which types of
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Outsourcing Engineering Services - The Business Side of the Business
Proceedings of SPE Annual Technical Conference and Exhibition, 1996Management Summary This paper provides guidelines for identifying, evaluating, and selecting the appropriate type of outsourcing personnel and estimating the costs associated with use of these resources. A description of available personnel resources (consulting companies, service companies, contractors, and semiretired ...
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