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The Semantics of Business Service Orchestration
2006Business services are deliveries of capabilities to consumers. The way such capabilities are selected, combined and delivered makes for the flexibility in services provision compared to, for example, manufacturing of tangible goods. The coordination (‘orchestration') of services is an essential requirement for the delivery of more complex services ...
Bill Karakostas +2 more
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Role of Government to Enhance Digital Transformation in Small Service Business
Sustainability, 2021Chun-Liang Chen +2 more
exaly
Contractual Proximity of Business Services
2015Business services arguably play a central role in service-based information systems as they would fill in the gap between the technicality of Service-Oriented Architecture and the business aspects captured in Enterprise Architecture. Business services have distinctive features that are not typically observed in Web services, e.g.
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Customer service in business‐to‐business markets: an agenda for research
Journal of Business and Industrial Marketing, 1998A Parasuraman
exaly
Measuring business-to-business professional service quality and its consequences
Journal of Business Research, 2005Christine Ennew
exaly
Towards a service-based business model – Key aspects for future competitive advantage
European Management Journal, 2010Daniel Kindström
exaly
From service for free to service for fee: business model innovation in manufacturing firms
Journal of Service Management, 2013Lars Witell, Martin Löfgren
exaly