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Service Creation Environment for Business-to-Business Services
2009 International Conference on Advanced Information Networking and Applications Workshops, 2009The development of specific communication services is currently still very time and cost consuming. The need for specific business-to-business services, in particular for medium and small sized enterprises, demands for efficient service development methods.
Rolf Lasch, Björn Ricks, Ralf Tönjes
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Service quality and satisfaction in business‐to‐business services
Journal of Business & Industrial Marketing, 2009PurposeThe purpose of the paper is to investigate the effects of service quality and service satisfaction on intention in a business‐to‐business setting.Design/methodology/approachThis research addresses three unanswered questions regarding satisfaction and service quality: the distinction between customer satisfaction and perceived service quality ...
Richard A. Spreng +2 more
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International Journal of Web Portals, 2009
Service Oriented Architecture (SOA) is gaining acceptance, offering advantages including closer alignment of IT systems with business. Ideally, within large enterprises, capabilities would be used by solutions from a number of business units while matching the detailed requirements of each; this level of interoperability is difficult to achieve.
Ben Clohesy, Alan Frye, Robert Redpath
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Service Oriented Architecture (SOA) is gaining acceptance, offering advantages including closer alignment of IT systems with business. Ideally, within large enterprises, capabilities would be used by solutions from a number of business units while matching the detailed requirements of each; this level of interoperability is difficult to achieve.
Ben Clohesy, Alan Frye, Robert Redpath
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Antecedents and Consequences of Service Quality in Business-to-Business Services
2012no abstract.
Wetzels, M.G.M. +2 more
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Business to Business Service Brands
2001Professional services are all the services on the market which aimed at companies: Furniture, goods and equipment rental for companies: rental of cars and industrial vehicles, building equipment (cranes, cement-mixers, scanffolding, etc.), office and IT equipment (word processors, photocopiers and scanners, computers and peripherals, telephone ...
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Proceedings. IEEE International Conference on e-Commerce Technology, 2004. CEC 2004., 2004
The fundamental challenge of e-commerce is enabling companies to do business with one another across a network, despite different business processes and computer systems. Traditionally, these problems were overcome through expensive custom point-to-point integration or Electronic Data Interchange (EDI) networks. The promise of the Internet, by contrast,
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The fundamental challenge of e-commerce is enabling companies to do business with one another across a network, despite different business processes and computer systems. Traditionally, these problems were overcome through expensive custom point-to-point integration or Electronic Data Interchange (EDI) networks. The promise of the Internet, by contrast,
openaire +1 more source
2011
Mobile business services are attracting increasing attention and they promise a multibillion dollar market whose characteristics are quite distinct compared to mobile consumer services. Competitive activity among players keen on tapping into this opportunity is increasing rapidly.
Jukka Alanen, Erkko Autio
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Mobile business services are attracting increasing attention and they promise a multibillion dollar market whose characteristics are quite distinct compared to mobile consumer services. Competitive activity among players keen on tapping into this opportunity is increasing rapidly.
Jukka Alanen, Erkko Autio
openaire +1 more source