Results 11 to 20 of about 14,427,587 (243)
A Methodology of Persona-centric Service Design [PDF]
, 2009 Organised by: Cranfield UniversityIn order to clarify the customer’s inclination and provide them with better services, the persona-scenario method has been accepted in Requirements Engineering.
Hara, T. +4 more
core +7 more sources
Perspective: the gist of public tender for service design [PDF]
, 2018 Governments around the world are increasingly formalising design as an innovative approach to renew public services. In this development, the capabilities of external service design consultancies often play an important part, which calls for new insights
Person, Oscar +3 more
core +2 more sources
Beyond service design: understanding complex challenges on a systemic level [PDF]
, 2023 Traditional user-centred design methodologies are no longer adequate for addressing the new way of thinking required by today's global challenges, considering the systemic complexity that service design has now reached.
Santos, Andre, Sustar, Helena
core +1 more source
Design dimensions of experience rooms for service test drives : case studies in several service contexts [PDF]
, 2010 Purpose - The objective of this exploratory study is to analyse "test drives" of service offerings in a variety of service contexts by applying existing design dimensions of experience rooms in order to develop some principles to assist service designers
Edvardsson, Bo +8 more
core +1 more source
A study of touchpoints adaptability at Helsinki airport: from customer experience perspective [PDF]
, 2014 Touchpoints design is the crucial parts of service design because touchpoints are the interface of service that customers have direct interaction. The quality of touchpoints affects directly to customer experience.
Su, Jinyi
core +2 more sources
Agathón, 2019 Our thought on innovation starts from the dichotomy between the strong and the light design’s components: on the one hand opposed, on the other complementary. Hard is the process based on the consumerist model, Soft is more sustainable.
Raffaella Fagnoni, Chiara Olivastri
doaj +1 more source
Discern, 2021 Several global reports have concluded that natural resource extraction at its current levels is unsustainable and will lead to rapid erosion of the environment and tax global economic growth.
Erika Cortés +3 more
doaj
Investigating the Role of Expansive Design and Service Design in Improving Healthy Food Consumption, Case Study; Consuming Vegetables [PDF]
Journal of Design Thinking, 2021 The goal of this study is to generate designedly solutions for improving the culture of healthy food consumption in Iran, through activity theory framework. Even though individuals might make conscious decisions to consume healthy food, their environment
Fatemeh Marzban +3 more
doaj +1 more source
Inmaterial, 2019 La aportación tiene como objetivo ver los resultados de la aplicación de herramientas de service design (diseño de ser- vicios) y cómo estos pueden orientar el reto de la atención al paciente del sistema sanitario español a partir de grupos ...
Manuel Martínez Torán, Rafael Armero
doaj +1 more source
Designing for local policy: exploring preferable futures in the UK
Policy Design and Practice, 2022 The appetite for design in local government saw a rise in the late 2000s with the global financial crisis and the resulting economic austerity that required local government services to innovate. This appetite has been exacerbated by the awakening to the
Lara Salinas
doaj +1 more source