Results 241 to 250 of about 4,707,888 (270)
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The TQM Magazine, 1990
Stresses the necessity of systematic design of services. Asserts that systematic design is a necessary pre‐requisite for service quality. Describes how the Nordic School of Services has found that service quality is key to competitiveness and profitability. Asserts that gradually service design stands out as the master key.
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Stresses the necessity of systematic design of services. Asserts that systematic design is a necessary pre‐requisite for service quality. Describes how the Nordic School of Services has found that service quality is key to competitiveness and profitability. Asserts that gradually service design stands out as the master key.
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Benchmarking Industrial Design Services
The Design Journal, 2002In this benchmark study, we seek to identify strategies, operating practices, and philosophies employed by some of today's best-regarded industrial design consultancy firms in both the USA and Europe. In addition, we attempt to map important trends in the field of design.
Gemser, G., van Zee, E.
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Décisions Marketing, 2004
Traditionnellement orienté vers les objets et vers la matière, le design peut-il s’envisager pour les services, c’est-à-dire pour de l’immatériel par définition ? C’est ce à quoi cet article se propose de répondre. Un panorama des différentes acceptions du design des services met en évidence une intention fédératrice caractéristique de la pensée design.
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Traditionnellement orienté vers les objets et vers la matière, le design peut-il s’envisager pour les services, c’est-à-dire pour de l’immatériel par définition ? C’est ce à quoi cet article se propose de répondre. Un panorama des différentes acceptions du design des services met en évidence une intention fédératrice caractéristique de la pensée design.
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Designing for Service Experiences
2016In this chapter, we discuss the way service design processes are conducted through make-believe, and the contributions that service design and its modes of thinking can offer for HCI. Focusing on the experientiality of service, we through a review of design processes, business logics and sample techniques illustrate the presence of make-believe at all ...
Luojus, S, Harviainen, J
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From Service to Service Design
2017This chapter explores the origins of service design through an overview of key concepts and theories, starting from the definition of service and the characteristics of the service economy. Service marketing and service management literature are analyzed to describe the difference between products and services and to trace service peculiarities, which ...
Francesca Foglieni +2 more
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Service Engineering und Service Design
1999Die Bundesrepublik Deutschland hat sich im Engineering von Produkten weltweit einen Namen gemacht und konnte uber Jahre im Bereich des Ingenieurwesens eine herausragende Stellung im internationalen Wettbewerb halten. Kompetenz und Know-how im Produktbereich reichen heute jedoch nicht mehr aus.
Susanne Stein, Robert Goecke
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Designing proactive public services
2019The aim of this research is to look into how to design proactive public services. It is a relevant topic in the development of governance practices globally as countries are continuously working towards providing more efficient and user-friendly public services.
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