Results 261 to 269 of about 479,436 (269)

Providing an Explanation for Service Failure: Context, Content, and Customer Responses

Journal of Hospitality and Tourism Research, 2007
Beverley Sparks, Liz Fredline
exaly  

Analysis Of Service Failures.

1984
openaire   +1 more source

Managing service failures

Frank G. Cabano, Stefan Müller, Katja Gelbrich   +2 more
openaire   +1 more source

Service Guarantees, Service Failure, and Service Recovery

openaire   +1 more source

National service framework heart failure

International Journal of Cardiology, 2000
openaire   +2 more sources

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Journal of Hospitality and Tourism Research, 2000
exaly  

Self-service technologies: service failures and recovery.

2017
P. Kelly, J. Lawlor, M. Mulvey
openaire   +1 more source

Customer satisfaction, service failure, and service recovery

2009
openaire   +1 more source

Service Failure, Tourist Complaints, and Service Recovery

2009
openaire   +1 more source