Results 241 to 250 of about 479,436 (269)

“Failure” Service Pattern Mining for Exploratory Service Composition

2021
Yunjing Yuan, Jing Wang 0002, Yanbo Han, Qianwen Li, Gaojian Chen, Boyang Jiao   +5 more
openaire   +1 more source

Failure of joints in service

2021
openaire   +1 more source

Service failure in peer-to-peer accommodation

Annals of Tourism Research, 2021
Yujia Chen, Iis P Tussyadiah
exaly  

Understanding the impact of digital service failure on users: Integrating Tan’s failure and DeLone and McLean’s success model

International Journal of Information Management, 2020
Arpan Kumar Kar
exaly  

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

International Journal of Information Management, 2011
Yi-Shun Wang, Hsin-Hui Lin, Yu-Yin Wang   +2 more
exaly  

Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction

Journal of the Academy of Marketing Science, 2003
Shankar Ganesan
exaly  

A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes

Journal of Service Research, 2014
Yves Van Vaerenbergh, Chiara Orsingher, Iris Vermeir   +2 more
exaly  

Service Failure

2011
openaire   +1 more source

How customers cope with service failure? A study of brand reputation and customer satisfaction

Journal of Business Research, 2015
M S Balaji
exaly  

Failure related to Service Conditions

2013
openaire   +1 more source