Results 231 to 240 of about 479,436 (269)

Renal failure services.

Health services management, 1988
Treatment of end stage renal disease (ESRD) by dialysis or renal transplantation has been available for 20 years. This article considers four issues in the management of ESRD services in the UK. First, there remains inadequate evidence on which treatment is best for which patient. Second, the recent increase in continuous ambulatory peritoneal dialysis
openaire   +1 more source

Checking and Cracking — Failure before Service

CoatingsPro, 2014
Problems on a pipeline before installation? Find out the culprit behind these two common coatings problems.
openaire   +1 more source

Impact of Culture on Service Failures and Service Recoveries

2015
In this chapter, the authors focus on the role of culture, which increases its effect along with globalization on service failures and improvements. The study is a type of literature review formed by compilation of previous studies in the extant literature. According to the primary findings of such studies, the approach of consumers to service failures
Ceyda Tanrikulu, Levent Gelibolu
openaire   +1 more source

Consumers’ Responses to Service Failures and Recoveries

2017
This paper presents the results of a study examining the nature of consumers’ emotional reactions following a significant service failure. In addition to measuring consumers’ feelings about the outcome that occurred (including the remedy), the emotional response to the service provider and the emotional response about the decision makers own choice to ...
openaire   +1 more source

To err is human: Tolerate humans instead of machines in service failure

Journal of Retailing and Consumer Services, 2021
Nuoya Chen, Jinfeng Jiao, Xiucheng Fan   +2 more
exaly  

Chatbots and service failure: When does it lead to customer aggression

Journal of Retailing and Consumer Services, 2022
Paula Dootson, Yu-Shan Huang
exaly  

Failure of a Deputising Service

The Lancet, 1988
openaire   +2 more sources

Fixing service failures

Industrial Marketing Management, 1997
Timothy C. Johnston, Molly A. Hewa
openaire   +1 more source

May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness

Journal of Retailing and Consumer Services, 2023
Esra Arikan, Nesenur Altinigne, Ebru Kuzgun   +2 more
exaly  

Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020

International Journal of Contemporary Hospitality Management, 2023
Tugra Nazli Akarsu, Reza Marvi
exaly