Results 41 to 50 of about 15,544,913 (349)
When chatbots fail: exploring user coping following a chatbots-induced service failure
Information Technology and PeoplePurposeWhile the proliferation of chatbots allows companies to connect with their customers in a cost- and time-efficient manner, it is not deniable that they quite often fail expectations and may even pose negative impacts on user experience.
Ruby Wenjiao Zhang +2 more
semanticscholar +1 more source
Inhibition of Ce3+ on Stress Corrosion Crack of High Strength Aluminum Alloy
Cailiao gongcheng, 2017 The stress corrosion cracking (SCC) susceptibility of 7A04 high strength aluminum alloy in 3.5% (mass fraction) NaCl solution and the Ce3+ inhibition of SCC were investigated by slow stress rate test(SSRT), using constant current polarization ...
LI Wen-ting +4 more
doaj +1 more source
Frontiers in Psychology, 2022 The purpose of this study is to investigate the incidence of service failure in rendering service process during COVID-19. It further explores the outcomes of service recovery offered to customers in case of service failure.
Muhammad Mazhar +5 more
doaj +1 more source
Journal of Service Management, 2020 PurposeService robots are taking over the organizational frontline. Despite a recent surge in studies on this topic, extant works are predominantly conceptual in nature.
D. Belanche +3 more
semanticscholar +1 more source
Humanities and Social Sciences CommunicationsThis study examines consumers’ reactions to the communication styles of chatbots during failed service experiences. The current study explores whether the communication style adopted by a chatbot impacts consumer satisfaction and behavior intention and ...
Na Cai, Shu-Hong Gao, Jin-Zhe Yan
semanticscholar +1 more source
Root cause analysis of product service failures in design-A closed-loop lifecycle modelling approach [PDF]
, 2014 A number of industries including aerospace, telecom and automotive incur warranty and product return costs due to product malfunctions in service, which can also negatively impact customer satisfaction and loyalty.
Ceglarek, Darek +2 more
core +1 more source
Service Engineering as an Approach to Designing Industrial Product Service Systems [PDF]
, 2009 Organised by: Cranfield UniversityUnique customer solutions which integrate products and services into a high value offering have the potential to successfully differentiate from competition even prices are dictating product markets. However, companies
Schuh, G., Gudergan, G.
core +4 more sources
Monaldi Archives for Chest Disease, 2015 Object of this study was to evaluate the efficacy of multiprofessional meetings in order to improve patients’ knowledge about cardiovascular diseases, risk factors and correct lifestyle in a Cardiovascular Rehabilitation Department.
Katia Rinero +4 more
doaj +1 more source
Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory
SAGE OpenAir service failures and negative customer reactions have been the subjects of increasing media attention in recent years. Drawing upon the expectation disconfirmation theory (EDT), this study investigates the impact of airline service failures on ...
Hien Ngoc Nguyen +3 more
semanticscholar +1 more source
, 2021 Based on the analysis of 2278 online passenger ratings of airports worldwide, this study uses a standard multinomial logit model to determine the likelihood of a passenger being a promoter of an airport when a service attribute has failed, controlling ...
N. Halpern, D. Mwesiumo
semanticscholar +1 more source