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On service level agreements for IP networks
Proceedings.Twenty-First Annual Joint Conference of the IEEE Computer and Communications Societies, 2003Many corporate WAN architects are considering migrating from costly leased line circuits to 'private IP' services. In order to do so IP service providers must provide service level agreements (SLA) that offer robust assurances that cover service availability and performance.
Jim Martin 0001, Arne A. Nilsson
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Service-level agreements and commercial grids
IEEE Internet Computing, 2003Service-level agreements impose unique requirements on commercial grid infrastructures - specifically, they emphasize the need for a dynamic offload infrastructure.
Avraham Leff +2 more
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Evaluation of hospital service level agreements
International Journal of Health Care Quality Assurance, 2009PurposeThe purpose of the paper is to evaluate the development and use of service level agreements (SLAs) in a Belgian hospital from a client's point of view.Design/methodology/approachThe paper is based on a theoretical framework indicating the variables that influence the relationship between the use of a specific governance mechanisms and ...
Rieneke G, Berbée +4 more
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2018
SLAs werden oft im Bereich der IT-basierten Services eingesetzt, um die Dienstgute einer Service-Leistung zu beschreiben und vertraglich festzulegen (vgl. [75]). In einem SLA werden die funktionalen und nicht-funktionalen Anforderungen an einen speziellen Service beschrieben.
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SLAs werden oft im Bereich der IT-basierten Services eingesetzt, um die Dienstgute einer Service-Leistung zu beschreiben und vertraglich festzulegen (vgl. [75]). In einem SLA werden die funktionalen und nicht-funktionalen Anforderungen an einen speziellen Service beschrieben.
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The role of service level agreements in IT service delivery
Information Management & Computer Security, 1998Introduces the concept of service level agreements (SLAs) in IT service provision, especially in the case of outsourced service provision. Reports the experience of several consulting engagements and surveys to substantiate suggested frameworks and checklists. Discusses the reasons for exercising rigour around SLAs.
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On maximizing service-level-agreement profits
ACM SIGMETRICS Performance Evaluation Review, 2001We present an initial study of a methodology for maximizing profits in a general class of e-commerce environments under a cost model in which revenues are generated when QoS guarantees are satisfied and penalties are incurred otherwise. The QoS guarantees are based on multiclass SLAs between service providers and their clients, which include the tail ...
Zhen Liu 0001 +2 more
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Managing Enterprise Service Level Agreement
International Journal of Applied Logistics, 2010The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains that span across local, regional and national boundaries. Service level agreement (SLA) plays a crucial role in gluing service chains together.
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Service Level Agreement Enforcement for Differentiated Services
2006This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services (DiffServ) network. These policies monitor quality of service (QoS) parameters and dynamically optimize some aspects of the existing equipment and services to provide the best possible QoS to users. This helps the enforcement of
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Health estate, 1998
Service level agreements provide clearer descriptions of the services to be provided and the objectives to be met. In many instances it is the first time that services have been defined allowing their performance to be suitably measured. They should be output based and not too prescriptive on how the services are to be delivered. The emphasis should be
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Service level agreements provide clearer descriptions of the services to be provided and the objectives to be met. In many instances it is the first time that services have been defined allowing their performance to be suitably measured. They should be output based and not too prescriptive on how the services are to be delivered. The emphasis should be
openaire +1 more source