Results 201 to 210 of about 333,974 (259)

Service Level Agreement Monitoring as a Service: An Independent Monitoring Service for Service Level Agreements in Clouds

Big Data, 2023
The cloud network is rapidly growing due to a massive increase in interconnected devices and the emergence of different technologies such as the Internet of things, fog computing, and artificial intelligence. In response, cloud computing needs reliable dealings among the service providers, brokers, and consumers.
Afzal Badshah   +5 more
openaire   +2 more sources

Sustainable Service Level Agreements

2011 IEEE International Conference on Services Computing, 2011
Our paper provides a method to manage sustainable service levels in call centers. We defined a service level management process and a related capacity and workforce management that considers Erlang-A operational model for staffing levels. Based on such model, we compute the minimum sustainable price for a service contract based on the fixed service ...
Thiago Barroero   +2 more
openaire   +1 more source

Hierarchical aggregation of Service Level Agreements

Data & Knowledge Engineering, 2011
{IT-based} Service Economy requires Service Markets to flourish for the trade of services. market does not represent a simple buyer-seller relationship, rather it is the culmination point of a complex chain of stake-holders with a hierarchical integration of value along each point in the chain.
Irfan Ul Haq   +2 more
openaire   +1 more source

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