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Analysis of service management structures in companies from the service sector
AD-minister, 2016 The study that guided this article was done with the purpose of evaluating different service approaches that are articulated as part of the strategies that guide the philosophy of eight organizations.
Laura Rojas De Francisco +2 more
doaj +1 more source
Digital Transformation in Service Management
, 2018 The digital transformation of single companies and of entire service businesses is an omni¬-present topic – not only in the academic discourse but also in the current public debate. The topic is often approached phenomenologically.
Martin Matzner +10 more
semanticscholar +1 more source
Smart City as a Service System: A Framework to Improve Smart Service Management
Journal of Service Science and Management, 2019 The paper proposes the re-conceptualization of the smart city as a service system, in line with the recent service theories, such as Service-Dominant logic and Service Science, Management, Engineering, and Design.
F. Polese +3 more
semanticscholar +1 more source
Competency and Qualifications for ICT Support in Thailand
Walailak Journal of Science and Technology, 2014 The Skills Framework for the Information Age (SFIA) is a common framework for professionals in the ICT field. SFIA is a management tool to assist decision makers about the use and development of ICT skills.
Nachayapat RODPRAYOON
doaj +1 more source
Understanding Emotional Labor Dynamics in Participant Sport Service: A Conceptual Framework
Behavioral Sciences, 2023 In the service industry, the quality of interactions between employees and customers is crucial for improving customer outcomes. Emotional labor, which involves managing one’s emotions to meet job requirements, is a significant aspect of these ...
Ye Hoon Lee
doaj +1 more source
Civil service management and corruption: what we know and what we don't
, 2018 Numerous studies have linked a range of economic, social, and institutional variables with corruption in government. Yet, most of this literature overlooks the management of public officials themselves.
Jan-Hinrik Meyer-Sahling +2 more
semanticscholar +1 more source
An investigation of key success factors for restaurant operations in Saudi Arabia [PDF]
Journal of Tourism, Heritage & Services Marketing, 2019 This exploratory, qualitative and descriptive study aims to find out critical success factors in restaurant operations and identify measures of success.
Reda Gadelrab, Erdogan Ekiz
doaj +1 more source
Organizational Culture: The Key to Improving Service Management in Industry 4.0
Applied Sciences, 2022 Industry 4.0 can enhance the operational efficiency of the supply chain, but the current research mainly focuses on analytics and smart things. Many companies integrate their organizations more closely with data by adopting Industry 4.0, but this study ...
Shuo-Fang Liu +3 more
doaj +1 more source
Gestão & Produção, 2005 Este trabalho de natureza exploratória trata do desenvolvimento de um modelo de análise que explique o processo de profissionalização na gestão de clubes de futebol.
Marvio Pereira Leoncini +1 more
doaj +1 more source
Improvement and evaluation of the financial (accounting) services quality in the era of SARS-COV-2
Production Engineering Archives, 2022 The changes brought about by the spread of COVID-19 require from entrepreneurs a new approach to the way they manage their businesses. Accounting offices are also facing a major challenge these days. In addition to the constant changes in tax regulations
Bagińska Izabela
doaj +1 more source