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A generic model for IT services and service management
IFIP/IEEE Eighth International Symposium on Integrated Network Management, 2003., 2003Whereas network and system components were in the focus of management research in previous years, nowadays management of services dominates management activities. We are witnessing a paradigm shift from device-oriented to service-oriented management, and with this the need to deal with new challenging management issues. The management of the underlying
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Services and Service Management
2012This chapter provides an introduction to Service Management. First of all, the authors provide an overview of the special characteristics of services compared to the traditional goods-focused approach. They then examine the different approaches concerning services and a wide range of definitions of services.
Balázs Heidrich, Gábor Réthi
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Nursing Management, 2008
A new guide, offering practical advice on service line management (SLM), has been published by Monitor, the independent regulator of NHS foundation trusts, writes Ruth Williams.
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A new guide, offering practical advice on service line management (SLM), has been published by Monitor, the independent regulator of NHS foundation trusts, writes Ruth Williams.
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2011
Highly dynamic systems, such as those built using the Service-Oriented Architectures style, are built under an open-world assumption [3], meaning the system’s functionality and quality of service are determined by the set of services with which it interacts, and this set can evolve in many ways.
GUINEA MONTALVO, SAM JESUS ALEJANDRO +3 more
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Highly dynamic systems, such as those built using the Service-Oriented Architectures style, are built under an open-world assumption [3], meaning the system’s functionality and quality of service are determined by the set of services with which it interacts, and this set can evolve in many ways.
GUINEA MONTALVO, SAM JESUS ALEJANDRO +3 more
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IT Service Management Architectures
2018IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more ...
Torben Tambo, Jacob Filtenborg
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Industrielles Service-Management
1999Verschiedene in der jungeren Vergangenheit durchgefuhrte Untersuchungen haben gezeigt, das die Bedeutung von Dienstleistungen bzw. Services1 im industriellen Sektor in den letzten Jahren kontinuierlich gestiegen ist.2 Dieses Wachstum, so das einhellige Resultat der Studien, wird in der Zukunft weiter anhalten, so das das industrielle Marketing ...
Werner Hans Engelhardt +1 more
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Managing the Risks of Managed Security Services
Information Systems Security, 2006Abstract The information security industry has been around for quite a while, but only in the past decade has it matured and become a widespread practice throughout commerce. As the information security industry matures and grows, the application of certain economic principles becomes apparent, such as economies of scale.
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Intent-based cloud service management
Conference on Innovation in Clouds, Internet and Networks, 2018Chaofeng Wu, Shingo Horiuchi
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Line Management and Management Services
1981The line manager is always a generalist rather than a specialist. He is part of a hierarchy defined by the ‘line’ of responsibility. His role is to pursue the objectives of the organization at his particular level, to monitor and adjust activities at lower levels in the context of these objectives and to be sensitive to activities at higher levels ...
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