SONATA: Service Programming and Orchestration for Virtualized Software Networks [PDF]
, 2016 In conventional large-scale networks, creation and management of network services are costly and complex tasks that often consume a lot of resources, including time and manpower. Network softwarization and network function virtualization have been introduced to tackle these problems.
arxiv +1 more source
Gestão & Produção, 2003 A indústria de serviços experimentou notável crescimento nas últimas duas décadas. As organizações de serviços cresceram em tamanho e complexidade.
Joacir A. Machado Jr. +1 more
doaj +1 more source
Public Service Logic: An Appropriate Recipe for Improving Serviceness in the Public Sector?
Administrative Sciences, 2021 Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users.
Mette Sønderskov, Rolf Rønning
doaj +1 more source
Mission-Critical Public Safety Networking: An Intent-Driven Service Orchestration Perspective [PDF]
arXiv, 2022 Intent-based networking (IBN) provides a promising approach for managing networks and orchestrating services in beyond 5G (B5G) deployments using modern service-based architectures. Public safety (PS) services form the basis of keeping society functional, owing to the responsiveness and availability throughout the network.
arxiv
DOSM: Demand-Prediction based Online Service Management for Vehicular Edge Computing Networks [PDF]
arXiv, 2023 In this work, we investigate an online service management problem in vehicular edge computing networks. To satisfy the varying service demands of mobile vehicles, a service management framework is required to make decisions on the service lifecycle to maintain good network performance.
arxiv
The Analysis of Service Management Based Information Technology Systems at PT Mitra Solusi Telematika [PDF]
, 2018 Service Point is the spearhead that connects between the customer with the workforce engineer in the process of information technology services to improve IT services in the company.
Oktapiani, E. (Eka)
core
A new model to support the personalised management of a quality e-commerce service
, 2003 The paper presents an aiding model to support the management of a high quality e-commerce service. The approach focuses on the service quality aspects related to customer relationship management (CRM). Knowing the individual characteristics of a customer,
Franceschini, Fiorenzo, Gianni', G.
core +1 more source
Controlling service work: An ambiguous accomplishment between employees, management and customers [PDF]
, 2006 In order to understand the control of service work, most service literature has focused on its production while treating the customer as secondary. The consumption literature emphasizes the customer’s role but lacks empirical evidence for its claims ...
Grilo, Isabel +2 more
core +5 more sources
Formation and Development of Intellectual Systems of Self-servicing: Basic Definitions Формирование и развитие интеллектуальных систем самообслуживания: базовые определения [PDF]
Bìznes Inform, 2013 The article considers problems of formation of systems of self-servicing of customers. These processes take place in different branches of service and are determined by development of information technologies.
Kuzmin Pavel P.
doaj
Monitoring Information Quality within Web Service Composition and Execution [PDF]
, 2017 The composition of web services is a promising approach enabling flexible and loose integration of business applications. Numerous approaches related to web services composition have been developed usually following three main phases: the service discovery is based on the semantic description of advertised services, i.e.
arxiv +1 more source