Results 41 to 50 of about 4,682,695 (214)
New Hypothesis on Service Management within the Global World [PDF]
World economies have changed into service economies in the last decade, as services became the main dynamic component of economic competition. Therefore, this study explores how the globalization and, moreover, the knowledge-based economy could influence
Ion PLUMB, Andreea ZAMFIR
doaj +1 more source
Support for incident management in optical networks through critical points identification
In incident management for optical networks, when a fault or event occurs, a network element will often send a notification, in the form of an “alarm”, to operators and managers. Alarms contain valuable information to support the fault management process
Aminadabe Barbosa de Sousa+3 more
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Optimal and Self Selection of Service Type in a Queueing System where Long Service Postpones the Need for the Next Service [PDF]
We study a closed queueing system that offers two types of service. After obtaining service the customer is active for a period of time whose random duration depends on the service type: the longer service type enables longer activity time. Users can choose a service type every time they are in service, and we are interested in the system efficiency ...
arxiv
Experiences in Multi-domain Management Service Development
The developers of management systems and the management services that operate over them will be faced with increasing complexity as services are developed for the open service market.
Bjerring, Lennart H.+3 more
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SLA Management in Intent-Driven Service Management Systems: A Taxonomy and Future Directions [PDF]
Traditionally, network and system administrators are responsible for designing, configuring, and resolving the Internet service requests. Human-driven system configuration and management are proving unsatisfactory due to the recent interest in time-sensitive applications with stringent quality of service (QoS). Aiming to transition from the traditional
arxiv
Service quality gaps and their role in service enterprises development
The study takes into consideration the problem of organizational quality gaps where the quality losses occur. Many service quality gaps are reviewed in this paper. But the four out of five quality gaps by Parasuraman et al.(1985) are examined.
Wiesław Urban
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Design and Application of Regional Integrated Energy Control and Service Management System
[Introduction] The paper proposes and implements an architecture scheme of regional integrated energy control and service management system to meet the actual demands of regional comprehensive energy management and service of various types such as ...
ZHANG Yingyuan, YANG Wen, LI Huailiang
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ObjectiveIn China, medical workers in the primary sector shoulder the task of providing people with the basic medical and public health services, and are the “gatekeepers” of the public health.
Diling Yang+7 more
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Active management of multi-service networks. [PDF]
Future multiservice networks will be extremely large and complex. Novel management solutions will be required to keep the management costs reasonable.
Fisher, M.+4 more
core +1 more source