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Sustainability in Service Operations

International Journal of Information Systems in the Service Sector, 2011
This paper aims to set the stage for the development of an index that measures progress towards sustainability in the service sector. A review of the academic literature reveals history and theories on the subject, while a look at the trade literature describes what is happening in each of 13 different service sector industries.
Frank Wolf, Bahaudin G. Mujtaba
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Adaptive learning in service operations

Decision Support Systems, 2012
We propose a decision analytics approach that leverages adaptive learning in the refinement of service operations. We aim to integrate service design and service pricing with downstream operational decision-making related to service provision. This approach involves: collecting consumer data and establishing consumer behavior models; integrating ...
LI, T, Kauffman, Robert J.
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Checkpoints for Service Level Operations

2014 IEEE International Conference on Services Computing, 2014
The paper introduces the checkpoint notion for the management of service level agreement (SLA) information within dataflow property graphs. The purpose of checkpoints in an SLA graph database is to assist the automated handling of SLA resources with a flexible and expressive data structure, such as a multi-relational graph.
Katerina Stamou   +4 more
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