Results 211 to 220 of about 255,981 (261)
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2021
This chapter explores service operations management, which covers the activities, decisions, and responsibilities of operations managers in industrial service organizations. Although service operations management is a field not often seen at the top of manufacturing companies’ agendas, it is of crucial importance due to its significant influence on ...
Jonathan Paulus Rösler +2 more
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This chapter explores service operations management, which covers the activities, decisions, and responsibilities of operations managers in industrial service organizations. Although service operations management is a field not often seen at the top of manufacturing companies’ agendas, it is of crucial importance due to its significant influence on ...
Jonathan Paulus Rösler +2 more
openaire +2 more sources
On operating a shuttle service
Networks, 1973AbstractA vehicle shuttles between two terminals, at which passengers are arriving in a Poisson manner at given rates. Travel time between the stops is assumed deterministic. This paper considers the question of what operating strategy will yield lowest average waiting time for passengers of the system.
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Proceedings of the 4th annual ACM SIGUCCS conference on User services - SIGUCCS '76, 1976
An informal panel session to discuss the impact of organizational proximity on the quality and quantity of user services. The panel shall investigate the problems of user services staff development and intra-data center working relationships. The panel will examine the difference (if any) on the actual user services support available to the "end user."
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An informal panel session to discuss the impact of organizational proximity on the quality and quantity of user services. The panel shall investigate the problems of user services staff development and intra-data center working relationships. The panel will examine the difference (if any) on the actual user services support available to the "end user."
openaire +1 more source
Service at risk in delivery operations
Decision Sciences, 2022AbstractThis article examines disruption risks at fulfillment centers and develops risk mitigation strategies based on inventory stocking and delivery decisions. It considers a Fortune 150 firm whose delivery operations are designed to fulfill the orders from contracted business customers within the next day.
Mert Hakan Hekimoglu +2 more
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Information Technology as a Service Operation
Journal of Information Technology, 1992Research into service management has revealed concepts and ideas which may be usefully applied in other management settings. In order to evaluate their potential relevance to managing information technology (IT), several aspects of service management are explored, including the nature of service products, customer-supplier contact, the design of ...
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OPERATIONAL RESEARCH IN THE HEALTH SERVICES
Annals of the New York Academy of Sciences, 1962Some problems of the nation's health services—having to do with providing adequate care, maintaining hospital staff and facilities, and preserving or restoring financial stability—are described and classified according to social, economic, and organizational characteristics. The problems are then reformulated into areas for research.
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Connecting IT Services Operations to Services Marketing Practices
Journal of Management Information Systems, 2010The importance of building relationships with customers and trust in the services provider is well documented in the marketing literature. Conceptually, we extend this logic to the context of internal information technology (IT) services operations through the notion of the service delivery chain.
Mitzi M. Montoya-Weiss +2 more
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1980
For a structure as complex as the National Health Service to be effective it is essential to define and adhere to a delegated decision-making process appropriate to the various functional levels. Within a health authority’s own domain fairly clear levels of decision-making can be identified.
Gavin H. Mooney +2 more
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For a structure as complex as the National Health Service to be effective it is essential to define and adhere to a delegated decision-making process appropriate to the various functional levels. Within a health authority’s own domain fairly clear levels of decision-making can be identified.
Gavin H. Mooney +2 more
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The Service Machine as a Service Operation Framework
Strategic Outsourcing: An International Journal, 2011PurposeUnderstanding and depicting service operations is important, as the contractual agreements have become more complex, particularly in offshore outsourcing. The purpose of this paper is to introduce the Service Machine as a metaphor and a parsimonious conceptual framework for analyzing outsourced service operations in a Business‐to‐Business‐to ...
Lillrank, Paul, Särkkä, Minni
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Broadband service creation and operations
IEEE Communications Magazine, 1997Three challenges for deploying broadband services are the time-consuming process of service creation, the interoperability over heterogeneous platforms, and the gap between the needs of service management and the functionalities of network management.
Ying-Dar Lin +3 more
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