Results 211 to 217 of about 268,896 (217)

Mapping customers’ service experience for operations improvement

Business Process Management Journal, 1999
Mitchell M Tseng, Chuan-Jun Su
exaly  

Lean service operations: Reflections and new directions for capacity expansion in outpatient clinics

Journal of Operations Management, 2011
Linda LaGanga
exaly  

INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA

Production and Operations Management, 2003
Aleda Roth, Larry J Menor
exaly  

A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation

Journal of Services Marketing, 1990
Mark M Davis
exaly  

Determining and assessing the determinants of e‐service operations

Managing Service Quality, 2003
Jiju Antony
exaly  

Service operations management: from the roots up

International Journal of Operations and Production Management, 2005
Robert Johnston
exaly  

Artificial intelligence in service industries: customers’ assessment of service production and resilient service operations

International Journal of Production Research
Matteo Borghi, Marcello Maria Mariani
exaly