Effects of Customer Services Efficiency and Market Effectiveness on Dealer Performance [PDF]
Market orientation is positively associated with performance of dealers in terms of customer service quality, growth in sales and increase in market share.
Rajagopal
core
Jurnal Manajemen dan Wirausaha, 2013 The research objectives were to prove and to analyze the effect of market orientation on service quality, customer satisfaction and loyalty. The research sample consisted of 144 customers.
FX Agus Subroto
doaj
SERVICE QUALITY ATTRIBUTES AFFECTING THE SATISFACTION OF RAILWAY PASSENGERS OF SELECTIVE ROUTE IN SOUTHWESTERN PART OF BANGLADESH [PDF]
With increased pace of urbanization and economic growth, attraction and dependency between different linking regions has also increased. Transportation have performed very crucial roles from very early accelerating the sharing of economic and development
Khan Rubayet RAHAMAN, Md. Arifur RAHAMAN
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ANALISIS PENGARUH ORIENTASI PASAR DAN STRATEGI BERSAING TERHADAP KINERJA PELAYANAN SECARA SIMULTAN UNTUK MENINGKATKAN KEUNGGULAN BERSAING (Studi Kasus Pada Bengkel Jaya Makmur Motor Di Purwodadi Grobogan) [PDF]
, 2014 This study aims to determine the extent to which a bengkel jaya makmur motor heyday in providing the best quality service to its customers through service performance variables are influenced by variables of market orientation and competitive strategy ...
MUDIANTONO, Mudiantono +1 more
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The Market Orientation and Customer Orientation Continuum: A Literature Review for Service Marketing [PDF]
, 2019 The purpose of this study is to disclose a drawback in the literature of the constructs of market orientation (MO) and customer orientation (CO). This flaw is indeed the lack of a systematic literature review of both concepts.
Morales, J. +3 more
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Implementing a map based simulator for the location API for J2ME [PDF]
, 2005 The Java Location API for J2METM integrates generic positioning and orientation data with persistent storage of landmark objects. It can be used to develop location based service applications for small mobile devices, and these applications can be ...
Parsons, D.
core
Incorporating the Dual Customer Roles in e-Service Design [PDF]
E-service involves the delivery of useful services through information technology based service delivery channels such as the Internet. A distinguishing feature of e-service is the active and significant participation of customers in the service co ...
Gregory R. Heim +2 more
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Performance improvement planning : developing effective billing and collection practices [PDF]
Effective billing and collection systems are a critical component for ensuring the viability of a service provider. Improving billing and collection activities has an immediate impact on the revenue streams of a service provider that can, in turn, help ...
anonymous
core
Service granularity in service oriented architecture
, 2012 Today, technology brings with it innovations. One of those innovations is Service Oriented Architecture (SOA). The importance of finding optimum in service granularity increases day by day as SOA becomes more popular.Although, there are many quests about this issue, finding optimum in service granularity still cannot be made certain.
openaire +2 more sources
A Strategic Orientation Model for the Turkish Local e-Governments [PDF]
Increased environmental uncertainty and complexity along with budget constraints requires public organizations to manage strategically as never before.
Aykut, Arslan
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