Results 21 to 30 of about 7,775,669 (323)
Is service climate strength beneficial or detrimental for service quality delivery? [PDF]
, 2011 This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in
Martinez-Tur, Vicente +4 more
core +1 more source
Short-term biodistribution and clearance of intravenously administered silica nanoparticles
Toxicology Reports, 2018 Recently, concerns have been raised about potential adverse effects of synthetic amorphous silica, commonly used as food additive (E551), since silica nanoparticles have been detected in food containing E551. We examined the biodistribution and excretion
Nadia Waegeneers +9 more
doaj +1 more source
Bodyspace at the pub: sexual orientations and organizational space [PDF]
, 2014 In this article we argue that sexuality is not only an undercurrent of service environments, but is integral to the way that these workspaces are experienced and negotiated.
Dale K. +8 more
core +1 more source
REFINING THE SERVICE ORIENTATION SCALE (SOS-22) FROM INSIDE THE CANADIAN LODGING SECTOR
Tourism and Hospitality Management, 2022 Purpose – The purpose of this study is to validate and refine, as appropriate, the Service Orientation Scale in the unique context of the Canadian lodging sector, while exploring demographic differences expressed by respondents.
William C. Murray
doaj +1 more source
Towards Service Oriented Enterprise [PDF]
, 2006 To fit economical constraints, enterprises are more and more involved in collaborative strategies and require agile organization. To support such agile organizations, an efficient and agile IT system should be set. This can be partially achieved thanks to Service Oriented Architectures (SOA) that are able to implement opened and agile information ...
Chaari, Sodki +3 more
openaire +2 more sources
SERVICE-ORIENTED COMPUTING: A RESEARCH ROADMAP [PDF]
International Journal of Cooperative Information Systems, 2008 Service-Oriented Computing (SOC) is a new computing paradigm that utilizes services as the basic constructs to support the development of rapid, low-cost and easy composition of distributed applications even in heterogeneous environments. The promise of Service-Oriented Computing is a world of cooperating services where application components are ...
Papazoglou, Michael P. +3 more
openaire +3 more sources
Revista de Gestão, 2021 PurposeThe purpose of this study is to analyze the relationships between Entrepreneurial Orientation, Organizational Learning Capability, Service Innovation and Organizational Performance.
Giancarlo Gomes +3 more
semanticscholar +1 more source
The effect of customer orientation on financial performance in service firms: The mediating role of service innovation [PDF]
Management Science Letters, 2022 In service firms, customer orientation and service innovativeness are the important strategic features to pledge sustainable wealth and growth for financial performance. Focusing on customer means, companies must have rigorous knowledge and understanding
Mohammad Zahidul Islam, Zhang Zhe
doaj +1 more source
Naše Gospodarstvo, 2022 The association between selling orientation and customer orientation and sales success has been a matter of intensive research since the publication of the selling orientation-customer orientation (SOCO) score in the early 1980’s.
Ledinger Stefan
doaj +1 more source
Customer orientation: the interactive effect of role clarity and learning goal orientation [PDF]
Journal of Asian Business and Economic Studies, 2020 Purpose – Customer orientation of service employees relates to customer satisfaction and loyalty, sales growth and business performance. Drawing from conservation of resources (COR) theory, the aim of this study was to test the interactive effects of ...
Klaus J. Templer +2 more
doaj +1 more source