Is service climate strength beneficial or detrimental for service quality delivery? [PDF]
, 2011 This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in
Martinez-Tur, Vicente +4 more
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On the eve of the 100th anniversary of IAU Commission 19/A2 “Rotation of the Earth” [PDF]
, 2018 Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich.This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence
Brzeziński, Aleksander +9 more
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The impact of strategic orientations on service innovation: The moderating effect of technological capabilities [PDF]
Problems and Perspectives in ManagementThis study investigates the relationship between strategic orientations and innovation within the Sudanese service sector: hospitality, postal, bank, education, communication, and insurance spheres.
Adam Yagoub Abker, Arafa Gebreil Musa
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Marketing performance of service firms: Recognizing market sensing capability and customer interaction orientation [PDF]
Journal of Tourism, Heritage & Services Marketing, 2021 Purpose: This study examines the effect of market sensing and interaction orientation capabilities on the marketing performance of service based firms in Ghana.
Collins Kankam-Kwarteng +3 more
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An architecture for certification-aware service discovery [PDF]
, 2011 Service-orientation is an emerging paradigm for building complex systems based on loosely coupled components, deployed and consumed over the network. Despite the original intent of the paradigm, its current instantiations are limited to a single trust ...
Bezzi, M., Sabetta, A., Spanoudakis, G.
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Decentralising a service-oriented architecture [PDF]
Peer-to-Peer Networking and Applications, 2009 Service-oriented computing is becoming an increasingly popular paradigm for modelling and building distributed systems in open and heterogeneous environments. However, proposed service-oriented architectures are typically based on centralised components, such as service registries or service brokers, that introduce reliability, management, and ...
Jan Sacha +6 more
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Research in Hospitality Management, 2020 Customers share their service experiences on social media. However, prior research has not investigated the role of customers’ traits on their complaining behaviour.
Seonjeong Ally +2 more
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Understanding service-oriented software [PDF]
IEEE Software, 2004 Many hail service-oriented software as the next revolution in software development. Web services' capabilities are constantly expanding from simple message passing toward the construction of full-fledged applications such as those envisaged by the UK's Pennine Group in their Software as a Service (SaaS) framework. These new, service-oriented approaches
Gold, Nicolas +3 more
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Impact of innovations on service orientation of employees in the hotel management [PDF]
Marketing (Beograd. 1991), 2019 The characteristics of the hospitality related to the presence of tangible and non-tangible components, mutual interaction and simultaneous provision and use of services, point out the importance of employee service orientation.
Blešić Ivana +4 more
doaj
Pengaruh Dukungan Top Manajemen, Budaya Layanan, dan Orientasi Pelayanan dalam Kualitas Layanan terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan [PDF]
, 2012 The purpose of this paper is to examine whether there is a relationship between variable stop management support, service culture and service orientation. Where is the service culture is antecedent of service orientation. This case, was also examined the
Beyer, M. F. (Mira) +1 more
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