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Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model. [PDF]

BMC Oral Health
Wu JH, Lee KT, Cheng KI, Du JK, Lee CY.
europepmc   +1 more source

Service quality: perspective of people with type 2 diabetes mellitus and hypertension in rural and urban public primary healthcare centers in Iran. [PDF]

BMC Health Serv Res
Iezadi S, Gholipour K, Sherbafi J, Behpaie S, Soltani N, Pasha M, Farahishahgoli J.   +6 more
europepmc   +1 more source

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Service quality

Encyclopedia of Sport Management, 2021
Jennifer Y. Mak
semanticscholar   +3 more sources

Quality of Service [PDF]

, 2011
In my experience, the main causes of SharePoint performance and response issues noticed by users are not a result of SharePoint being at fault at all. They are a result of network or SQL Server issues. In my early years, I would often be frustrated when trying to troubleshoot the vague message from the help desk that “SharePoint was slow.” All of the ...
Manuel Alonso Castro Gil, Elio Sancristobal Ruiz, Nuria Oliva Alonso, Gabriel Díaz Orueta   +3 more
  +6 more sources

Relationships between Service Quality, Brand Image, Customer Satisfaction, and Customer Loyalty

, 2021
The service industry has become the driving force of economic development in recent years. With the current fierce competitive situation, competing businesses have continually provided a superior quality of service, and an excellent perceived brand image
S. Dam, Tri Cuong Dam
semanticscholar   +1 more source

Quality-of-Service

2020
Die Anforderungen von Anwendungen an die Performance eines Computernetzes divergieren in Abhangigkeit vieler Parameter. Anwendungen mit Echtzeitkommunikation oder interaktiver Benutzerkommunikation haben andere Anforderungen als E-Mail-Verkehr oder einfache Datentransfer.
Stefan Rommer, Catherine Mulligan, Peter Hedman, Magnus Olsson, Lars Frid, Shabnam Sultana   +5 more
openaire   +3 more sources

The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty

Journal of Hospitality Marketing & Management, 2020
The study discusses artificial intelligence (AI) – powered applications as a commercial service with a focus on the hotel industry. This research is approached from the customers’ perspective and examines how AI and employee service quality influence ...
C. Prentice, Sergio Dominique Lopes, Xuequn Wang   +2 more
semanticscholar   +1 more source

Strategies for Service Quality [PDF]

International Journal of Health Care Quality Assurance, 1995
That someone can make you feel good is a quality in itself. There has been much talk within British government circles for example, about the feel‐good factor, which is constantly reminding us that it is just around the corner! Whether or not we can believe in this is another matter, but it certainly displays an awareness that making other people feel ...
openaire   +3 more sources

A Service Quality Model and its Marketing Implications

, 1984
Proposes to develop a service quality model, based on test of a sample of business executives, which describes how the quality of services is perceived by customers.
C. Grönroos
semanticscholar   +1 more source