Results 281 to 290 of about 11,982,422 (300)

Measuring Service Quality in E-Retailing

Journal of Service Research, 2006
Joel Collier, Carol Bienstock
exaly  

Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam

International Journal of Educational Technology in Higher Education, 2019
Yam B Limbu, Long Pham
exaly  

Measurement of Quality of Experience of Video-on-Demand Services: A Survey

IEEE Communications Surveys and Tutorials, 2016
Venkatesh Tamarapalli, Deepankar Medhi
exaly  

An assessment of customers’ e-service quality perception, satisfaction and intention

International Journal of Information Management, 2010
Kallol Bagchi, Peeter Kirs, Godwin J Udo
exaly  

Interpersonal service quality, self-service technology (SST) service quality, and retail patronage

Journal of Retailing and Consumer Services, 2013
Kiseol Yang
exaly  

Developing a Quality Screening Colonoscopy Referral System in Primary Care Practice: A Report from the National Colorectal Cancer Roundtable†‡§

Ca-A Cancer Journal for Clinicians, 2010
Richard C Wender, Robert A Smith, D Lieberman   +2 more
exaly  

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly  

The evaluation of airline service quality by fuzzy MCDM

Tourism Management, 2002
Sheng-Hshiung Tsaur, Chang-Hua Yen
exaly  

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Computers in Human Behavior, 2009
Ying-Feng Kuo, Wei-Jaw Deng
exaly  

Service quality dimensions: an examination of Grönroos’s service quality model

Managing Service Quality, 2004
Gi-Du Kang
exaly