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Quality of service middleware

Industrial Management & Data Systems, 2003
Quality of service (QoS) middleware is a core technology that will drive the next paradigm in distributed computing. It underlies how computer researchers are addressing the technical demands caused by the exponential growth of Internet activity, the demand for intensive computing in terms of multimedia and distributed applications, and the ...
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Service quality and training: a pilot study

British Food Journal, 2007
PurposeThis paper represents an initial investigation into the strategic implications of providing training to all employees of coffee shops in the UK, including baristas (coffee makers) on temporary or part‐time job contracts. In particular, the paper aims to investigate whether service quality can be significantly improved by devoting substantial ...
Monk, D, Ryding, Daniella
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Quality of Services to Children

Pediatrics, 1977
My recent experience in evaluating private and public institutions for the care and treatment of mentally retarded and emotionally disturbed children for the U.S. Department of Justice has demonstrated widespread abuses in programs dealing with such children.
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Service quality in TINA-quality of service trading in open network architecture

Proceedings First International Enterprise Distributed Object Computing Workshop, 1998
Enterprise level QoS issues are discussed, from which QoS evolution paths are derived. Service level QoS issues are identified and they have been studied as apart of service quality issues in TINA service architecture. TINA stream binding and its role in the TINA QoS framework are presented.
Takeo Hamada   +5 more
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Quality of Service Routing

2003
Constraint-based routing is an invaluable part of a full- fledged Quality of Service architecture. Unfortunately, QoS routing with multiple additive constraints is known to be a NP-complete problem. Hence, accurate constraint-based routing algorithms with a fast running time are scarce, perhaps even non-existent.
Van Mieghem, P.F.A. (author)   +8 more
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An Approach to Quality of Service

2004
Network Quality of Service (QoS) criteria of interest include conventional metrics such as throughput, delay, loss, and jitter, as well as new QoS criteria based on power utilization, reliability and security. In this paper we suggest a theoretical framework for the characterization and comparison of adaptive routing algorithms which use QoS as the ...
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Service Delivery and Service Quality in Radiology

Journal of the American College of Radiology, 2007
ecause radiology departments are ow often considered revenue ceners, it is important for radiologists o understand customer service deivery and quality and what is reuired for customer satisfaction. nce you have identified your cusomers and how they assess you, ou should put into place processes o improve your service to them nd to satisfy these ...
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Service quality evaluation by service quality performance matrix

Total Quality Management & Business Excellence, 2003
Excellent service quality and high customer satisfaction is the key issue and challenge for today's service industry. Customer perception (satisfaction) and customer expectation (importance) determines the service quality performance. Questionnaires help service providers to realize their service quality performance, and the weighted average of ...
Y. H. Hung, M. L. Huang, K. S. Chen
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Quality of service issues in Internet Web services

IEEE Transactions on Computers, 2002
Editorial special section on "Quality of Service Issues in Internet Web Services"
Marco Conti   +3 more
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The Quality Dimension. Evaluating Quality of Service and Quality of Life in Human Services

The British Journal of Social Work, 1992
SUMMARY This paper addresses the issues, for those involved in planning and managing human services, of evaluating the quality of such services as part of the service provision process. It begins by examining the nature of quality itself and moves on to look at the links between quality of life and quality of service in human services. It then assesses
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