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Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
Tourism Management, 2007exaly
QUALITY OF SERVICE MONITORING DEVICE AND METHOD OF MONITORING QUALITY OF SERVICE
2012HANDURUKANDE SIDATH +2 more
openaire +3 more sources
A Perspective on Service Quality and Closing Service Quality Gaps
Paripex - Indian Journal Of Research, 2012openaire +1 more source