Results 231 to 240 of about 10,593,400 (245)

Towards an understanding of total service quality in hotels

International Journal of Hospitality Management, 2007
Hugh Wilkins, Carmel Herington, Bill Merrilees   +2 more
exaly  

Service quality models: a review

International Journal of Quality and Reliability Management, 2005
S G Deshmukh
exaly  

Network quality as a service

2014
WILLIAMS MATTHEW R, VEMULAPALI MOHAN K, HORNE MARTIN W, MCMILLAN JAMES R   +3 more
openaire   +3 more sources

A service quality and success model for the information service industry

European Journal of Operational Research, 2004
Víctor Prybutok
exaly  

A Conceptual Model of Service Quality

International Journal of Operations and Production Management, 1988
exaly  

The development of an e-travel service quality scale

Tourism Management, 2007
Chaang-Iuan Ho
exaly  

The role of service fairness in the service quality – relationship quality – customer loyalty chain

Journal of Service Theory and Practice, 2015
Pinelopi Athanasopoulou, Evangelos Tsoukatos, Apostolos Giovanis   +2 more
exaly  

The role of outcome quality as a determinant of overall service quality in different categories of services industries: an empirical investigation

Journal of Services Marketing, 1996
Samart Powpaka
exaly  

E‐service quality: a model of virtual service quality dimensions

Managing Service Quality, 2003
exaly  

A measure of service quality for retail stores: Scale development and validation

Journal of the Academy of Marketing Science, 1996
exaly