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‘I am not your nutter’: a personal reflection on commodification and comradeship in service user and survivor research

Disability & Society, 2019
This article offers some personal reflections from a mental health service user/survivor researcher working in English academia. It is a critical examination of what mainstream clinical mental health researchers and funders appear to need us to be, and ...
S. Carr
semanticscholar   +1 more source

User services

ACM SIGUCCS Newsletter, 1982
The Ninth SIGUCC User Services Conference held in Atlanta, Georgia, began with an address entitled, "Legal Rights, Legal Responsibilities", delivered by Ms. Jane Devlin. Jane, a language major at Michigan State University and the University of the Andes, began her career as a Systems Programmer for IBM.
openaire   +1 more source

Service users and service ‘deliverance’

Clinical Psychology Forum, 1992
The qualification ‘user-led’ in describing service planning often belies inadequate involvement. This summary of ideas generated by service users at a user/NIMHE conference outlines a suggested protocol for involvement that may benefit from practical ...
openaire   +1 more source

Mental Health Researchers’ Views About Service User Research: A Literature Review

Issues in Mental Health Nursing, 2018
Services users are becoming actively involved in mental health research. How this is perceived by other researchers is not well known. The aim of this article is to review the international literature exploring other mental health researchers’ views of ...
B. Happell   +7 more
semanticscholar   +1 more source

Users: Service Users and the Drug User Movement

2010
In April 2006 a group of illegal drug user activists from around the world met at the 17th International Conference on the Reduction of Drug Related Harm in Vancouver, Canada. Together they produced a ‘statement about the international network of people who use drugs’, a document that is, in effect, an international declaration of drug users’ rights ...
Alex Mold, Virginia Berridge
openaire   +1 more source

Service user abusers

The Journal of Adult Protection, 1999
Adults can be abused by other clients who are utilising the same care services. This contribution describes how this particular problem could be managed in a variety of service settings. It is also argued that this particular form of abuse has itself been marginalised in work with vulnerable adults.
openaire   +1 more source

Involving Service Users

2002
The involvement of users in mental health services is now a requirement of government policy (Box 17.1) but such ‘user involvement’ cannot simply be viewed as an ‘add-on’ to existing ways of working. It involves significant changes in attitudes and practice at all levels: Individual: user participation at a direct care level in the planning and ...
openaire   +1 more source

Staffing user services

Proceedings of the 3rd annual ACM SIGUCCS conference on User services - SIGUCCS '75, 1975
Staffing the User Services function of a computing center requires recruiting, training, and keeping qualified personnel while expending a fixed set of resources. These resources include not only the purely monetary ones of salaries and physical facilities but also other resources such as supervisory time. This paper addresses these activities from the
openaire   +1 more source

Understanding the user satisfaction and loyalty of customer service chatbots

Journal of Retailing and Consumer Services, 2023
Chin-Lung Hsu, Judy Chuan-Chuan Lin
semanticscholar   +1 more source

User friendly services.

Health services management, 1990
Consumerism is fashionable in the health service, but there is a danger that it will prove no more than window-dressing. Liz Winn and Allison Quick, who recently wrote a book on user-friendly services, addressed particularly to the managers of community health services, summarise their conclusions, pointing out the possibilities and pitfalls if ...
L, Winn, A, Quick
openaire   +1 more source

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