Results 221 to 230 of about 13,246,770 (285)
Service quality: Input to service operation management
International Journal of Research Studies in Educationopenaire +1 more source
Some of the next articles are maybe not open access.
Related searches:
Related searches:
Full services network operations and management
Proceedings of NOMS '96 - IEEE Network Operations and Management Symposium, 2005Telstra is installing a hybrid fibre/coax (HFC) infrastructure to support a broadcast cable TV service which will pass four million homes by the end of 1999. In parallel Telstra runs a narrowband copper pair network. Paper studies have indicated that operations improvements can be made by enhancing the broadcast network to carry narrowband interactive ...
Helen Everitt, Mark Virgin
openaire +2 more sources
Manageability and Operability in the Business Services Fabric
2009 18th IEEE International Workshops on Enabling Technologies: Infrastructures for Collaborative Enterprises, 2009The focus of manageability and operability concerns for long has been the Information Technology (IT) infrastructure and capabilities. Over the years many proposals have been made for improving IT Services Management. In the new cloud environment, the users’ ability to manage service performance is limited at best; the situation would get worse when ...
Pankaj Goyal +2 more
openaire +2 more sources
Service operation classification for risk management
IBM Journal of Research and Development, 2010We propose an empirical service-operation risk-classification model to provide managerial insights to service providers in terms of risk management. The model is developed through an investigation of the dependencies between the characteristics of service operations in consumer services and the broad classes of provider risk to which they are exposed ...
Shafti, F. +6 more
openaire +5 more sources
The Management of Service Operations.
Academy of Management Proceedings, 1974This paper has three objectives. First, it documents the rapid growth of the private service sector in the United States.
openaire +1 more source
Operations Management activities and operational performance in service firms
International Journal of Services Technology and Management, 2007Recent years have witnessed a surge of interest in the application of operations management practices in a service context. This recognition, has, in turn, placed an emphasis on the question of where and how operations management related activities have influenced the operational performance of service firms. Our paper attempts to address this question.
Daniel I. Prajogo, Mark Goh
openaire +1 more source
Service Operations Management research
Journal of Operations Management, 2006AbstractThe extraordinary importance of the services sector for the economy both in production and employment cannot be denied. As a result, there have been both demands for an increase in Service Operations Management (SOM) research since the 1980s on the one hand, and, on the other, predictions that such an increase will take place [e.g.: Buffa, E.S.,
José A.D. Machuca +2 more
openaire +1 more source
Service Management und Service Operations
2019Dieses Kapitel erlautert die Aufgaben und Ziele des IT-Service-Managements sowie das Referenzmodell ITIL. Auserdem wird der Begriff DevOps im Zusammenhang mit Microservices und der Cloud erklart. Es wird gezeigt, wie durch Service Analytics aus grosen Datenmengen (Big Data) Informationen gewonnen werden, um bei der Steuerung des Geschaftsfeldes bessere
openaire +1 more source