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A Service Oriented Architecture for Managing Operational Strategies
2003In this paper we present a case study where an e-business platform (OPERATIONS) has to be built in order to manage the operational strategies of a high volume coastal company. The platform is intended to support multiple operational scenarios that have to be executed when emergency situations or sudden changes of scheduled events unfold.
Nektarios Gioldasis +4 more
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Essays in Service Operations Management
2014In this dissertation, I discuss three problems within service operations management: identifying situational attributes that lead to positive customer outcomes under a Twitter-based customer service framework; the conditions for finite delay of first-in-first-out multiserver systems when confronted with integral loads; and the relative performance of ...
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Towards a Collaborative and Open Supply Chain Management Operating Services Platform
IFIP Advances in Information and Communication Technology, 2021Raphaël Oger +2 more
exaly