Results 151 to 160 of about 2,027,154 (268)

Marketing de servicios: Atención al cliente [PDF]

open access: yes, 2014
La atención del cliente es una de las principales característica que una empresa de servicio o consumo, debe tomar como primordial dentro de sus funciones.
Lanuza Aburto, Claudia Vanessa   +1 more
core   +1 more source

Coproduction as a Causal Process

open access: yesPolicy Studies Journal, EarlyView.
ABSTRACT That many public goods and services are coproduced jointly by government agencies (regular producers) together with clients and citizens (consumer producers) represents a fundamental insight, although it has proven a challenge to define coproduction clearly and to study it rigorously.
Gregg G. Van Ryzin
wiley   +1 more source

Drawing paths: service-learning in leisure education [PDF]

open access: yes, 2015
Las entidades de educación en el tiempo libre cuentan con buenos precedentes pedagógicos (la pedagogía del proyecto) y sociales (su inspiración comunitaria) que las sitúa como iniciativas muy adecuadas para el desarrollo del aprendizaje-servicio. En este
Batlle, Roser   +3 more
core   +3 more sources

Marketization in Public Purchasing as a Route to Business Corporations' Institutional Power: The Case of Outsourcing Social Services in Israel

open access: yesPolicy Studies Journal, EarlyView.
ABSTRACT What are the conditions under which business corporations expand their institutional power? This paper argues that institutional power is affected by the architecture of the “acquisition regime”—the set of formal (and informal) rules that govern how states purchase public services.
Reut Marciano, Shir Gal
wiley   +1 more source

La estética y la diversión como factores generadores de valor en la experiencia de consumo en servicios

open access: yesInnovar: Revista de Ciencias Administrativas y Sociales, 2009
En los últimos años, tanto académicos como profesionales del marketing han puesto en evidencia la importancia y el interés que supone la creación de valor en la experiencia de consumo en servicios, configurándose como fuente de ventaja competitiva.
Raquel Sánchez Fernández   +1 more
doaj  

Gender Dimensions of Support for Local Policy: Resident, Policymaker, and Policy Gender

open access: yesPolicy Studies Journal, EarlyView.
ABSTRACT There is a well‐established triadic relationship between satisfaction with public services, trust in leaders, and policy support in developed democracies. This study takes a novel approach by considering how gender is associated with the strength and direction of these connections, an element underexplored in the literature.
Aliza Forman‐Rabinovici, Itai Beeri
wiley   +1 more source

From Hierarchical Capitalism to Developmental Governance: The Emergence of Concerted Skills Formation in Middle‐Income Countries

open access: yesRegulation &Governance, EarlyView.
ABSTRACT Skills formation is a pressing issue for middle‐income countries given the pace of technological change. In Latin America, scholars point to the hierarchical type of capitalism and its segmentalist skills formation system as the main roadblocks to exiting the middle‐income trap.
Aldo Madariaga, Mariana Rangel‐Padilla
wiley   +1 more source

Con mucha afecçión e buena voluntad por seruir a bien público: la noción «bien común» en perspectiva urbana. Cuenca en el siglo XV

open access: yesStudia Historica. Historia Medieval, 2011
Por el bien común. La definición del procomunal constituye, no solo pero especialmente, en el ámbito urbano uno de los mecanismos políticos de mayor relevancia no solo en orden a la identificación de lo que el bien común podía ser o representar en cada ...
José Antonio JARA FUENTE
doaj  

Governance Structures, Political Change and Executive Turnover in State‐Owned Enterprises: Evidence From Chile

open access: yesRegulation &Governance, EarlyView.
ABSTRACT To address the shortcomings associated with state ownership, countries have implemented various legal strategies to curb political influence in state‐owned enterprises. This research studies whether these strategies constrain the government's ability to use their appointment powers for political considerations.
Pablo Torres
wiley   +1 more source

Home - About - Disclaimer - Privacy