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Some of the next articles are maybe not open access.

SERVQUAL (Service Quality)

2015
openaire   +1 more source

Het SERVQUAL-model

1995
Lemmink, J.G.A.M., Wetzels, M.G.M.
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KUZEY KIBRIS TURİZM PAZARI VE SERVQUAL-( Hizmet Kalitesi) ANALİZİ North Cyprus Market and Servqual Analysis

2017
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HİZMET KALİTESİ ÖLÇÜMLEMESİNDE SERVQUAL YÖNTEMİ

openaire   +1 more source
service quality
customer satisfaction
quality
humans
3. good health
patient satisfaction
service
8. economic growth
12. responsible consumption
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