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Uses and gratifications of smart speakers: modelling the effectiveness of smart speaker advertising
International Journal of Advertising, 2020The purpose of this study is to identify users’ motives for using smart speakers from a ‘uses and gratification’ perspective and to examine the relationship between these motives and the effectiven...
Heejun Lee, Chang-Hoan Cho
exaly +2 more sources
Exploring accidental triggers of smart speakers
Computer Speech & Language, 2022Voice assistants like Amazon’s Alexa, Google’s Assistant, Tencent’s Xiaowei, or Apple’s Siri, have become the primary (voice) interface in smart speakers that can be found in millions of households. For privacy reasons, these speakers analyze every sound in their environment for their respective wake word like “Alexa,” “Jiǔsì’èr líng,” or “Hey Siri ...
Lea Schönherr +5 more
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Smart speakers and customer experience in service contexts [PDF]
Psychology and Marketing, 2023 The use of artificial intelligence-based devices, such as smart speakers, is rising in frontline services, as such devices can perform several tasks for customers. However, little is known about customer responses to interactions with smart speakers that
Sandra Loureiro +2 more
exaly +2 more sources
Supporting Home Quarantine with Smart Speakers
Proceedings of Deep Learning for Wellbeing Applications Leveraging Mobile Devices and Edge Computing, 2020The outbreak of COVID-19 has been lead many countries to ask their citizens to home quarantine. Smart speakers, like the Google Home or Amazon Alexa, that continuously listen for voice commands, can potentially be used to help in monitoring adherence to quarantine rules.
Abrar S. Alrumayh, Chiu C. Tan 0001
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A First Prototype of an Emotional Smart Speaker
2021Affective computing comprises the techniques devoted to identify and understand human emotions. However, this topic covers many other subtopics; it can be remarked Speech Emotion Recognition (SER) between them. In the last two decades, we have witnessed the birth and expansion of marketed products like smart voice assistants and their associated ...
Enrique A. de la Cal +4 more
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Exploring smart retailing: anthropomorphism in voice shopping of smart speaker
Information Technology & People, 2022PurposeThe purpose of this paper is to investigate the effects of anthropomorphism and identify factors related to adopting voice shopping on smart speakers.Design/methodology/approachProgress in partial least squares structural equation modeling (PLS-SEM) approach is used to test the proposed research framework regarding anthropomorphism and user ...
Yu-Teng Jacky Jang +2 more
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Would satisfaction with smart speakers transfer into loyalty towards the smart speaker provider?
, 2018 Voice-enabled smart devices are poised to become the next new thing as it provides convenience in fulfilling users' instant needs. The ability to provide information, control home systems, and manage daily schedules has made smart speakers become the new gateway to users' personal spaces.
Hwang, ShinYoung
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A smart speaker performance measurement tool
Proceedings of the 35th Annual ACM Symposium on Applied Computing, 2020Recently voice-controlled virtual assistants (VA) in smart speakers or smartphones have been popular. As VA provides interactive services by executing complicated processes such as speech recognition, natural language understanding, service invocation, and TTS generation jobs, its functions are performed in the cloud.
Hyunsu Mun +3 more
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Speaker identification for personalized smart TVs
2016 IEEE International Conference on Consumer Electronics-Taiwan (ICCE-TW), 2016Personalized service is an important feature for smart TVs. To facilitate personalized services, identifying the user is a necessity. This study investigates how to identify a smart TV user from his/her voice, that is, speaker identification (SID). Recognizing the fact that when a user issues a voice command to a smart TV, the signal received by the ...
Wei-Ho Tsai +3 more
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Detection of Calls From Smart Speaker Devices
2020 25th International Conference on Pattern Recognition (ICPR), 2021The ubiquity of smart speakers is increasing, with a growing number of households utilising these devices to make calls over the telephony network. As the technology is typically configured to retain the cellular phone number of the user, it presents challenges in applications where knowledge of the true call origin is required.
Vinay Maddali +2 more
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